Eric Bwanakweli

• Managed day-to-day operation of home to comply with regulations and agency standards.
• Supervised residents preparing meals and handling chores and provided constructive feedback.
• Assisted residents with daily hygiene and living tasks.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Managed all intake and discharge paperwork and procedures for residents.
• Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
• Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
• Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
• Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
• Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
• Oversaw budget to manage expenditures and control costs.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Performs work required for the automatic assembly of components, devices and/or the final product
• Interacts with Maintenance Technicians to ensure that equipment is in optimal working order
• Performs routine work in all production areas with limited supervision
• Ensures quality of product through the use of standard operating procedures, templates, training and supervision, and good judgment
• Provides input for enhancing efficiencies and modifying/creating SOPs to ensure accuracy/quality or improve productivity
• Picking and Placing Materials in and out of Inventory
• Strong Math Skills and Computer Skills
• Strong Attention to Detail
• Scanning materials with a Bar code
• Ensuring that inventory info in computer matches what is on the floor

• Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
• Backing up and restoring user data, settings, and associated systems administration activities
• Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
• Assist on Incident and Problem management activities
• Be available for On-call support on need basis & as business demands
• Adhere to ticket response and resolution SLA’s as agreed upon with the customer
• Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc.)
• Strong Microsoft Operating System installation and troubleshooting skills
• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system, when necessary.
• Manage Windows Active Directory and Exchange.
• Re-image computers perform data migrations and restorations.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other SLA employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.
• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory & Office 365.
• Troubleshooting network issues in large office setups.
• Supporting and troubleshooting printer systems.
• Customer service and communication skills.
• Understanding and troubleshooting for VDI, SCCM / LANDesk / Altris along with remote resolution.
• Configuration & troubleshooting of Apple machines /mobile devices.

Here are some of the core duties of a MedTech at assisted living.

• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Monitored system performance and responded to alerts.
• Assisted IT staff on troubleshooting issues and closing calls.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Identified and immediately resolved issues with network devices.
• Authored documentation for system configuration and troubleshooting.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Backed up company data to distributed storage centers to avoid massive data loss.
• Verified continuity of computer and telephone system services for users..
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.Provided extensive IT support to internal and external stakeholders;
• Provide technical support to end-users within the organization.
• Create, initiate and develop desktop computing environment in an organization.
• Install software programs and applications.
• Determine, identify and troubleshoot technical problems relating to software and hardware.
• Install and configure software programs and applications.
• Execute tests and debug programs.
• Maintain and manage workstations, servers, printers and scanners and other related equipment.
• Ensure quality hardware and software support for end-users.
• Interconnect workstations, terminals and existing data networks.
• Maintain server, upgrade, secure, system backups and disaster recovery preparation.
• Support implementation and planning of deletions, additions and major changes to support regional infrastructure.
• Recommend software and hardware solutions comprising of upgrades and new acquisitions.
• Install software, maintain and introduce training as needed.
• Maintain and secure passwords, file system security and data integrity for desktop environment.
• Maintain and update documentation of procedures and configurations.
• Manage entire purchase of inventory related to hardware, software and other IT supplies.
• Develop and maintain vendor relations.
• Inform senior staff about industry innovations and recommend relevant upgrades.