Eric C Gower

Currently managing individual rental properties including short term rental properties and long term rentals. I have years of experience managing HOAs, residential, and commercial properties; including insurance coordination with residential and commercial carriers. Short term rentals (STRs) can be difficult for owners to manage under current market conditions. Each county and HOA have very specific regulations. Violations can result in the loss of an owner's STR license, and lost income on substantial investments. In my previous experience with HOA management I created and managed STR programs for HOAs. I have viewed the issues from their perspective. My contacts with HOA Board of Directors and county regulators enable me to provide specialized and exceptional service to owners of rental properties. I protect their investment while they maximize profits.

• Communicated effectively with owners, residents, and on-site associates.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting property''s operations.

Managed various types of residential communities. Personal portfolio included subdivisions, town homes, luxury short term rentals, large rural subdivisions, mixed use residential buildings with commercial units. Provided flexible client services both in person and via video conferencing.

• Administered operations to handle needs of 5 different Boards of Directors, and more than 450 tenants across 500+ lots and property units.
• Organizing and facilitating Board of Directors Meetings. Lead meetings in-person and administered video conferencing simultaneously. Presented office reports, budgets, financial updates, land and facilities management reports.
• Administered ARC (architectural review) program. Acted as liaison between lot owners and committee members.
• Advised Board of Directors. Created welcome aboard packets for new BoD members.
• Project coordination with federal and local agencies. Including US Forest Service, State, and County regulatory agencies.
• Created quarterly newsletters for individual communities.
• Compiled community updates disseminating information to large groups.
• Presided over dispute hearings. Utilized conflict management techniques to resolve conflicts between individual residents, BoD Members, as well as conflicts involving both parties.
• Developed comprehensive preventative maintenance programs to prolong lifespan of building systems and reduce costly emergency repairs.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• All of these duties required extensive relationships with clients, the ability to create new relationships, maintain existing relationships, and excellent communication skills. Most importantly, the ability to provide exceptional client service at all times.

• Each member of our Reservations team effectively managed 100+ in person check-ins and approximately 60 incoming calls and emails throughout each shift.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Generated and reported performance metrics to general management to inform decision-making.
• Stayed current on industry trends and market conditions affecting bookings, adjusting strategies as needed for maximum success.
• Contributed to development of promotional materials highlighting special offers for increased bookings.
• Maintained strong relationships with corporate clients, ensuring repeat business through exceptional service and support.
• Worked closely with other departments to ensure seamless guest experiences from initial booking through checkout.
• Negotiated corporate rates with prospective clients while adhering to company guidelines, leading to increased number of contracts signed.
• Applied effective time management techniques to meet tight deadlines.
• Proved successful working within tight deadlines in fast-paced environments.

• Streamlined reservation processes for increased efficiency and improved guest experience.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
• Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
• Handled billing information over phone.
• Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
• Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.

Primary position: Electronics Technician.

Secondary positions: Machinery Technician apprentice and Supply Petty Officer.

Electronics Technician 3rd class duties: As an ET (electronics technician) at the TX site, myself and 6 other petty officers maintained 20+ HF, UHF, VHF, Microwave antennas, and 13 Rockford transmitters. As well as maintaining a large mechanical Matrix (antenna switching system) and large scale industrial chiller system to maintain temp on the transmitter deck. In addition we maintained base security on the 127 acre site 24/7 year round.

Machinery Technician (apprentice): I assisted the supervising Machinery Technician at the stations mechanical shop. I assisted with diagnosing, repair, and maintenance of the base mechanical equipment. This included a 15,776 lbs Caterpillar emergency diesel generator, fleet vehicles, 2 large John Deere tractors, Bobcat front loader tractors, Caterpillar excavator, various other mechanical equipment and fuel farm including a 10,000 gallon above ground tank with dispensing system.

Supply Petty Officer: I gained experience in procuring goods and services from both government and civilian contractors Government agencies/systems include working with the GSA, FinCen, and use of FPDS (Federal Procurement Data System). Additional duties included managing station budget, producing procurement requests, organizing quotes and bids, project management, including decommissioning government sites.

• Delivered high-quality results under pressure by managing multiple simultaneous projects with tight deadlines efficiently.
• Attended training committees that wrote training modules for equipment operation and testing.
• Collaborated effectively with cross-functional teams to achieve project objectives on time and within budget constraints.
• Enhanced communication channels between departments by implementing a centralized database for technical information sharing.
• Improved team collaboration by training junior technicians on proper diagnostic and repair techniques.

Station Fort Pierce, FL

Primary responsibilities: Search and rescue, law enforcement, customs and border protection.

Letters of Qualification: Boat Crew member (search and rescue) and Boarding Team (law enforcement). Weapons Qualifications: SIG Sauer p229 and M4 Rifle.

Patrols: Primarily recreational boating and fishing vessels. The majority of our boardings consisted of safety inspections, DUI screening, immigration, and customs inspections. Inter-agency collaboration with local law enforcement and Customs and Border Patrol agents.

• Demonstrated leadership skills in managing projects from concept to completion.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong leadership organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional community service.
• Worked effectively within tight deadlines and fast-paced environments.
• Gained strong leadership skills by managing projects from start to finish.
• Skilled at working independently and collaboratively in a team environment.

• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Resolved escalated customer complaints successfully maintaining high levels of client satisfaction.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Utilized upselling techniques to promote additional products and increase sales.