Eric Cajal
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and technical support, notably at Language Services Associates. Proven ability in complaint resolution and advanced troubleshooting, delivering superior service to diverse clientele. Skilled in software development and performance optimization, ensuring efficient operations and customer satisfaction. Bilingual communicator committed to fostering trust and understanding.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in Back-end and UI Design. Fluent in C# and accustomed to working with cross-cultural, global teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Employment and Training Center
02.2025 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
Electronic Technician
Independent
01.2010 - Current
- Conducted, maintained, tested and repaired PCs and computer electronic components, parts, equipment and systems.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
- Calibrated electrical components and systems to optimize performance.
Customer Service Interpreter
Language Services Associates
08.2023 - 12.2024
- Met all call quality standards and daily quotas for first-call resolution.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
Customer Service Interpreter
LanguageLine Solutions
03.2023 - 08.2023
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Computer Science in Videogames
Open Interamerican University
Buenos Aires, Argentina12-2024
Skills
- Account updating
- Complaint resolution
- Scheduling
- Quality control
- Software development
- User interface design
- Operating systems
- Performance optimization
- Web development
- Diagnostic software monitoring
- Motherboard repair
- Advanced troubleshooting
Certification
- CET - Certified Electronics Technician
Languages
English
Spanish
Timeline
Customer Service Representative
Employment and Training Center
02.2025 - Current
Customer Service Interpreter
Language Services Associates
08.2023 - 12.2024
Customer Service Interpreter
LanguageLine Solutions
03.2023 - 08.2023
Electronic Technician
Independent
01.2010 - Current
Associate of Science - Computer Science in Videogames
Open Interamerican University
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