Eric Campbell
Staten Island,NY
Summary
Qualifications: Technical support | Customer Service/Support | Active directory | Win 7,10,11 | Software installation | Documentation | Imaging software | Networking | Active directory | Ticketing systems | Remote access software | Exchange Server/Outlook
Systems Analyst skilled in engaging with stakeholders of all levels to facilitate requirements gathering and document as-is and to-be processes. Currently enrolled in online classes for Salesforce and Microsoft Azure; end goal is Salesforce Admin and Certified in Microsoft AD Azure.
Experienced in design, user acceptance testing (UAT), defect resolution and implementation of technical solutions. Over 20 years working with Windows and Microsoft Office. Please see highlighted skills at the end of resume.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Senior Network Administrator
BrightEdge
New York, NY
02.2022 - Current
- Maintained network performance by performing network monitoring, analysis and performance tuning.
- Implemented corrective plans of action for tech setup of AEs, SDRs, end-users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Lead coordination with team for reliable operation to meet business processes and objectives.
- Currently enrolled in Microsoft Azure AD online classes for furthering my expertise in Azure AD.
- Currently enrolled in Salesforce online classes for furthering expertise in Salesforce Admin role.
- Supporting Users globally with all levels of technology.
- Creating/Managing user accounts in AD/Azure/O365 (accounts + licenses), Gong, Groove, XANT, Sales Navigator, Salesforce, etc.
- Managing back-end admin portals for various SEO tools.
- Team lead on license audits from various platforms.
- Team lead on front-end user support.
- Creating support tickets and follow up with SEO support teams such as Gong, Groove, Salesforce, Zoominfo, XANT Playbooks.
- Creation of accounts in SEO tools and managing their respective license counts.
- Supporting WiFi AP nodes via GUI of WLC – wifi security, creation of Guest and Corp wifi networks, maintaining Mac Address security.
- Maintained Office 365 within network environment (permissions, calendar sharing, delegation, etc.) via Exchange Admin Center.
Network Administrator
Eastdil Secured
New York, NY, NY
08.2017 - 02.2022
- Maintained System/SRM: KACE– daily queue check, processing tickets, varying from Onboard to Offboard of all employees.
- Migrating/Upgrading users from Windows 7/Office 2010 to Windows 10/Office365.
- Imaging/Supporting Mac users – currently on Mac Big Sur.
- Supporting Adobe Creative Cloud on Mac (Windows also).
- Maintained Office 365 within network environment (permissions, calendar sharing, delegation, etc.) via Exchange Admin Center
- User & Security Group Active Directory administration – enabling/disabling accounts, creating, adding membership groups.
- Completed daily/weekly work/tickets in O365 Exchange Admin Center – modifying group memberships, creating mailboxes, etc., based on tickets.
- Maintain user access standards per policy and procedures surrounding deployment, configuration, use and removal of network and application access.
- Other responsibilities (not limited to): Application change requests, software licenses, hardware/software asset management and IT network access contracts.
- Support and maintenance of on-site IT closet and Server Room.
- Periodic checks of equipment.
- Documentation of new and best practices.
- Guides for installing environmental sensors on equipment (PDUs).
- Setting email alerts, temperature checks on UPS systems.
Systems Analyst Level 2
Bellevue Hospital
New York, NY, NY
08.2016 - 03.2017
- Troubleshooting all technical issues within Windows 7 environment.
- Log in issues, network connectivity.
- Using AD – able to reset/delete users and reset passwords.
- Troubleshooting Office 2010/2013 – Outlook email issues, as well as any Office issue.
- Resolved issues in Unity, Soarian, eClinicalWorks.
- Opened, Tracked, Resolved, Closed tickets in Remedy.
- Triage requests to ensure proper escalations.
- Able to resolve issues in QuadraMed: EP to IP conversions, Patient not showing up on whiteboard, stuck on whiteboard, Patient needs to be discharged/Discharge Reversal, etc.
- Able to handle outages – following downtime procedures and route accordingly with various facilities’ Tech support and EOC.
Network Administrator
United Nations, Information and Communications Technology, MOS, Mass Output Services
New York, NY, NY
07.2013 - 08.2016
- Managed day-to-day activities of 12 infrastructure technicians and D/R data center, which included handling daily I.T.S.M tickets for power, server, switch and router installations, decommissioning and connectivity issues and server administration tasks/duties.
- Directed technicians’ course of action resolving Internet connectivity, general software and hardware issues.
- Directed hands-on management of racking, stacking, decommissions, inventory, asset management, cable tracing, cable clean up, cable testing and new circuit installations.
- Participated in weekly change control and risk meetings collaborating with all levels of management from director to CTO.
- Perform software upgrades, network monitoring, analysis and performance tuning.
- Collaborated with global team to resolve IT support cases in data centers.
- Conduct remote sessions to troubleshoot escalated technical problems via LogMeIn.
- Troubleshooting networking issues on servers and workstations.
- Troubleshooting setup issues with Mac desktops.
- Configuration of Windows operating systems from XP thru Windows 7, Server 2003, Server 2003/R2, 2008/R2, 2012/R2, Cisco Nexus 7000, 6500, 3750's and 2800 series, Compaq, HP and Dell servers, CRAC's and PDU's, Terminal server using Cisco 2600 and Cisco Airport's for wireless.
- Troubleshooting networking issues on servers and workstations.
- Troubleshooting setup issues with Mac desktops.
Technical Support Specialist
Boy Scouts of America/Greater New York Council
New York, NY, NY
12.2007 - 07.2013
- Configuring networks (LAN/Internet).
- Set up VMs/applications for end users on servers using XenApp.
- Configured Xendesktop for end users for when certain applications were accessed on VDIs.
- Deployment and assistance with blackberries; email setup and user-to-user support.
- Various roles around office dealing with maintenance and placing work-orders that help with up-keep of office.
- Adding and managing user accounts (new and current) via Active Directory.
- Ticketing system used – Spiceworks.
- On average, logged around 60 tickets.
- Reimaging/Refresh Windows XP & 7 (laptops and desktops) and Windows Server 2008 R2 edition.
- Configuring laptops and installing necessary programs (ScoutNet 8.0, BSA-Print) on employee computers.
- Used CloneZilla and Norton Ghost for backups/images of Operating Systems.
Senior IT Assistant
Queens College, Graduate Center C
Queens, NY, NY
10.2006 - 10.2007
- Configuring networks (LAN/Internet).
- Maintained daily logs of 200+ users accessing systems.
- Assisted with adding and managing user accounts via Active Directory.
- Assisted new and returning professors and students with setting up new accounts and re-initializing their prior accounts with new passwords respectively.
- Responding to errors reported via tickets in order of priority.
Education
Bachelor of Arts - Computer Science
Queens College - CUNY
Queens, NY 06.2001 - 06.2006
Skills
Technical Writing
Customer service
Technical Support
Salesforce
Operating Systems - win7,10,11
System Administrator
TCP/IP
Network Support
Disaster Recovery
Team/Project Lead
Help Desk
Zendesk/Intercom
Active Directory
Office 365
SEO
Timeline
Senior Network Administrator
BrightEdge
02.2022 - Current
Network Administrator
Eastdil Secured
08.2017 - 02.2022
Systems Analyst Level 2
Bellevue Hospital
08.2016 - 03.2017
Network Administrator
United Nations, Information and Communications Technology, MOS, Mass Output Services
07.2013 - 08.2016
Technical Support Specialist
Boy Scouts of America/Greater New York Council
12.2007 - 07.2013
Senior IT Assistant
Queens College, Graduate Center C
10.2006 - 10.2007
Bachelor of Arts - Computer Science
Queens College - CUNY
06.2001 - 06.2006