Eric Caraveo
Chandler,AZ
Summary
Professional Sales Executive with over 20 years of success in sales, client management, team leadership and account development, with a strong emphasis on customer relations, financial fluency, insight-selling, communication and internal and external stakeholder collaboration.
Overview
23
23
years of professional experience
Work History
Specialist, Business Development
American Express
Phoenix, AZ
01.2022 - 05.2023
- Provide key sales support for 12 Field Sales Managers to produce revenue generation within the Merchant Acquisition and Supplier Enablement organization.
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Conduct prospecting and gained lead access to key decision makers of companies up to $1B in revenue, completing the sales cycle including activation and ramp-up of new merchant signings, as well as driving incremental revenue for both new and existing clients, resulting in $80M in booked business.
- Colleague training facilitator, job aide content creator, weekly mentor.
Financial Relief Program Specialist
American Express
Phoenix, AZ
03.2020 - 03.2021
- Assist inbound calls from consumer card, business card, and loan customers who are seeking financial assistance during the COVID crisis in a financial relief payment program
- Consult customers with short and long-term program benefits and trade-offs during the enrollment process
- Maintained top 10% rank metric for voice of the customer rating
- Nominated for Customer Service Award in just 5 months' time against peers in role 5+ years.
Middle Market Sales Consultant
American Express
Phoenix, AZ
01.2017 - 03.2020
- Consult with small to midsize companies with annual revenues up to $300M on turning their B2B and T&E payments into opportunities that will contribute profit to their bottom line with a tailored suite of solutions to help their business: reduce costs, maximize process efficiencies, and optimize working capital.
- Collaborated with decision makers to develop action plans to address specific challenges and objectives to improve spend management, operational efficiency, visibility and compliance.
- Diagnosed client business model to develop and implement customized strategies designed to deliver the proper working capital solutions to meet client needs.
- 20x+ Gold, Platinum and Centurion awards recognition for 100% + monthly acquisition target.
- Maintained top 5%-15% rank in revenue in sales organization of more than 400 representatives.
- Maintained a strict compliance score of under 2% defect rate.
Business Development Specialist
American Express
03.2016 - 12.2016
- Responsible for prospecting both internally sourced leads as well as self-sourced leads to acquire new business
- Consult with C-level executives on profitable finance and cash-flow strategies with a customized suite of American Express Global Corporate Payment solutions in the middle market business segment, companies with gross annual revenues of $4-$100 million nationwide
- Build relationships to take client through complete sales cycle and manage portfolio of clients for 13 months after close
- 10x Rookie of the Month award winner
- Rookie of the Year award winner
- 12M booked revenue brought in vs rookie target of $6.75M.
General Manager / Team Leader
Copperstate Industrial Supply
Mesa, AZ
05.2003 - 02.2016
- Direct lead for team of up to 10 sales executives.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Work directly with top officers of corporations to support and maintain existing clientele, re-establish closed accounts and grow existing customer base by regularly acquiring new accounts.
Sales Representative
Copperstate Industrial Supply
03.2000 - 05.2003
- Prospect and acquire clients for company portfolio for first 100 clients
- Responsible for inventory specs and pricing as well as learning construction and contracting industries
- Addition of full client management after first 100 clients closed.
Education
Mesquite High School
Skills
- Pipeline Management
- Lead Generation
- Needs Assessment
- Account Management
- Revenue Generation
- Sales Proficiency
- Negotiation Skills
- Customer Relationship Management (CRM)
- Sales Strategies Implementation
- Lead Prospecting
- Sales Team Leadership
- Sales Expertise
- Territory Management
- Strategic Account Development and Management
- B2B Sales
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Specialist, Business Development
American Express
01.2022 - 05.2023
Financial Relief Program Specialist
American Express
03.2020 - 03.2021
Middle Market Sales Consultant
American Express
01.2017 - 03.2020
Business Development Specialist
American Express
03.2016 - 12.2016
General Manager / Team Leader
Copperstate Industrial Supply
05.2003 - 02.2016
Sales Representative
Copperstate Industrial Supply
03.2000 - 05.2003
Mesquite High School
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