Summary
Overview
Work History
Education
Skills
Certification
Timeline
Eric Carlson

Eric Carlson

Colorado Springs,CO

Summary

Authorized to work in the US for any employer

CompTIA A+ certified, currently obtaining Network+, and then Security+

10+ years of customer service experience

Troubleshooting and problem solving experience in a fast paced environment

Experience with various versions of Windows with the understanding of troubleshooting, identifying and resolving operating system issues

Active Directory experience within virtual environments and Testout LabSim

Help Desk ticket experience withing the Testout LabSim environment

Good understanding and experience with PC hardware



Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Manufacturing Manager

Discover CBD
Colorado Springs, CO
12.2017 - 11.2022
  • Formulate a wide variety of products containing specific amounts of various cannabinoids such as CBD,
  • CBG, CBN, THC, Delta-8 THC and HHC to name a few
  • Research and develop all new products(Pectin Gummies, Tinctures, Topicals, Vape Cartridges, etc)
  • Manufacturing of all products
  • Implementation and development of SOP's and GMP processes
  • Maintaining proper documentation and manufacturing logs for all products made as well as batch and lot tracking
  • Send all products out for 3rd party testing and confirm results before releasing product
  • Clean, assemble, and maintain various equipment such as piston fillers and capsule counters/sorters.

Delivery Dispatcher

Thompson Auto Supply/Bumper to Bumper
Saint Charles, IL
01.2009 - 07.2017
  • Pull and assemble orders with great attention to detail
  • Ensure all vehicles are in good working order by maintaining a service schedule and basic troubleshooting and analysis
  • Maintain a positive working relationship with automotive shops by providing timely deliveries and exceptional customer service
  • Assign deliveries to drivers in a timely manner
  • Coordinate multiple warehouse runs with the other store(s)
  • Train new drivers and make sure that they are familiar with every delivery

Education

Saint Charles East High School
01.2002 - 05.2006

Skills

Good analytical skills and a strong work ethic with great attention to detailundefined

Certification

CompTIA A+

Timeline

CompTIA A+

05-2023
Manufacturing Manager - Discover CBD
12.2017 - 11.2022
Delivery Dispatcher - Thompson Auto Supply/Bumper to Bumper
01.2009 - 07.2017
Saint Charles East High School - ,
01.2002 - 05.2006

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Eric Carlson