Summary
Overview
Work History
Education
Skills
Timeline
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Eric Carlson

Grand Haven,MI

Summary

Dynamic leader with a proven track record at Shape Corp, excelling in team building and conflict resolution. Enhanced customer satisfaction through effective problem-solving and strategic planning, resulting in improved service quality. Committed to staff development and operational excellence, fostering a culture of continuous improvement and high performance.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

17
17
years of professional experience

Work History

Supervisor

Shape Corp
05.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Team Leader

Shape Corp.
02.2023 - 10.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.

Assistant Manager

Village Motorsports
03.2016 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Assistant Department Manager

Menards
08.2008 - 10.2015
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
  • Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
  • Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
  • Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
  • Assisted in increasing sales revenue through effective merchandising and promotional efforts.
  • Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
  • Enhanced department efficiency by streamlining processes and implementing new organizational strategies.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
  • Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Developed strong rapport with customers, driving repeat business through personalized service experiences.
  • Ensured compliance with company safety protocols while promoting a secure working environment conducive to staff member productivity.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Participated in ongoing professional development opportunities to stay current with industry best practices.
  • Coordinated with marketing department to promote department specials, increasing foot traffic and sales.
  • Established communication channel for staff feedback, leading to actionable changes and improved staff satisfaction.
  • Conducted regular performance reviews, identifying areas for individual growth and development.
  • Organized team-building activities, fostering collaborative and supportive work environment.
  • Improved customer experience with personalized service strategies, leading to positive feedback.
  • Developed training materials to enhance team skills, raising department's overall performance.
  • Initiated mentorship program, pairing new hires with experienced staff to accelerate their onboarding.
  • Coordinated with other departments to streamline operations, resulting in smoother inter-departmental workflows.
  • Streamlined scheduling procedures to ensure adequate staffing during peak hours.
  • Developed strategic plans for day-to-day financial operations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Education

High School Diploma -

Grand Haven High School
Grand Haven, MI
06-2001

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Strategic planning
  • Inventory control
  • Staff development
  • Staff discipline
  • Team building
  • Analytical thinking
  • Processes and procedures
  • Operations management
  • Project management
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Priority management
  • Project planning
  • Conflict resolution
  • Expectation setting
  • Inventory oversight
  • Safety protocols
  • Coaching and mentoring
  • Policy and procedure development
  • Task delegation
  • Payroll processing
  • Quality control
  • Employee development
  • Performance management
  • Department organization
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Time management
  • Excellent communication
  • Adaptability and flexibility
  • Effective communication

Timeline

Supervisor

Shape Corp
05.2024 - Current

Team Leader

Shape Corp.
02.2023 - 10.2024

Assistant Manager

Village Motorsports
03.2016 - 05.2023

Assistant Department Manager

Menards
08.2008 - 10.2015

High School Diploma -

Grand Haven High School

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