Summary
Work History
Education
Skills
Languages
Timeline
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Eric Carswell

Morganton,NC

Summary

Dynamic professional with a proven track record in operating my own business and in customer relationship management, notably at Knits by Eric. Excelled in streamlining processes for efficiency and enhancing customer satisfaction. Skilled in inventory management and verbal communication, demonstrating a strong work ethic and decision-making abilities. Achievements include significantly improving client retention and operational workflows.

Offering dedication and willingness to learn and grow within dynamic environment. Brings ability to understand key business principles and operational strategies, along with essential problem-solving skills. Ready to use and develop organizational and decision-making skills in the role.

Work History

Owner Operator

Knits by Eric
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.

Front Desk Receptionist

The Skin You’re In
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Education

Associates Of Arts - Fine Arts

McDowell Technical Community College
Marion, NC
05.2014

Skills

  • Operations management
  • Personnel management
  • Operations oversight
  • Inventory management
  • Relationship management
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Customer-oriented
  • Accurate record keeping
  • Safe driving practices
  • Inclement weather driving
  • Time management
  • Attention to detail
  • Verbal and written communication
  • Fast Learner

Languages

French
Limited Working
Italian
Limited Working
English
Native or Bilingual

Timeline

Owner Operator

Knits by Eric

Front Desk Receptionist

The Skin You’re In

Associates Of Arts - Fine Arts

McDowell Technical Community College

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Eric Carswell