Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Languages
Personal Information
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Eric Carter-Landin

Eric Carter-Landin

Rio Rancho,NM

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Operating Services Manager

Baskin-Robbins
05.2023 - Current
  • Revamped franchisee communication strategy to ensure higher engagement and improved execution. Reduced costs by 20%
  • Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
  • Championed data-driven decision-making by leveraging advanced analytics tools to generate actionable insights from available performance metrics.
  • Implemented training programs to ensure franchise staff was knowledgeable and well-equipped to provide excellent customer service.
  • Enhanced franchisee satisfaction through consistent communication and support, addressing issues promptly.
  • Provided valuable input in development and improvement of franchise system manuals, ensuring that they addressed all aspects of running successful units.
  • Streamlined operations for increased efficiency by developing and updating standard operating procedures.
  • Developed strong relationships with franchisees to foster sense of community within organization and promote collaboration among all parties involved in business operations.
  • Collaborated with cross-functional teams to develop innovative solutions that improved franchise processes and systems.

HOST/PRODUCER

True Consequences Productions
01.2019 - Current
  • Implemented effective monetization strategies such as sponsored segments and affiliate partnerships to generate revenue from the podcast series.
  • Improved audio quality through meticulous sound engineering and mastering processes.
  • Developed compelling storylines for episodes that resonated with target audience demographics and interests.
  • Developed strong relationships with industry experts, leading to exclusive interviews and insightful discussions on the podcast.
  • Developed and maintained strong relationships with guests for compelling interviews and conversations.
  • Received positive feedback from both guests and listeners alike.

OPERATIONS MANAGER

Baskin-Robbins
01.2017 - 05.2023
  • Conducted regular site visits to assess operational compliance and provide feedback on areas for improvement.
  • Collaborated closely with corporate teams, contributing valuable input on system-wide initiatives and programs.
  • Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
  • Enhanced franchisee performance by providing comprehensive training and support in various business operations.
  • Evaluated potential franchise candidates to ensure they met company values, financial requirements, and operational standards.
  • Assisted new franchise owners in establishing successful businesses from initial setup through ongoing support and guidance.
  • Improved customer satisfaction scores by emphasizing importance of exceptional service among franchise staff members base improvement on Guest Service Scores of 12%.
  • Facilitated smooth transitions during acquisition or sale of franchise locations, minimizing disruption to daily operations.
  • Utilized strong problem-solving skills to address complex challenges faced by franchisees, offering effective solutions tailored to their specific needs.

SR. FRANCHISE BUSINESS CONSULTANT

Huntington Learning Center
01.2015 - 01.2017
  • Ensured compliance with all legal and regulatory requirements across franchises, minimizing risk exposure for organization.
  • Implemented robust data analysis approach to inform decision-making processes within organization at both strategic and tactical levels.
  • Facilitated smooth transitions during acquisition or sale of franchise locations, minimizing disruption to daily operations.
  • Assisted new franchise owners in establishing successful businesses from initial setup through ongoing support and guidance.
  • Utilized required documentation procedures and methods to document calls, emails, tasks, documents, and notes.
  • Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
  • Increased overall revenue with targeted marketing strategies tailored to local markets.
  • Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
  • Supported business growth by identifying opportunities for expansion within existing markets or entry into new ones.

Education

MBA -

Western New Mexico University
Silver City, NM
12.2018

Bachelor of Science - Organizational Leadership

Charter Oak State College
New Britain, CT
12.2013

Skills

  • Operations Management
  • Service Delivery
  • Sales Support
  • Business Analysis
  • Operational Efficiency
  • Problem-Solving
  • Customer Service Management
  • Analytical Thinking
  • Coaching and Mentoring
  • Project Planning
  • Business Development
  • Relationship Building

Timeline

Operating Services Manager

Baskin-Robbins
05.2023 - Current

HOST/PRODUCER

True Consequences Productions
01.2019 - Current

OPERATIONS MANAGER

Baskin-Robbins
01.2017 - 05.2023

SR. FRANCHISE BUSINESS CONSULTANT

Huntington Learning Center
01.2015 - 01.2017

MBA -

Western New Mexico University

Bachelor of Science - Organizational Leadership

Charter Oak State College

Accomplishments

    New Mexico Entertainment Awards Top Podcast 2024

    True Crime Awards Listener Choice 2023

Languages

Spanish
Professional Working

Personal Information

Hobbies: Advocacy, Podcasting, Writing, Camping, Travel, Hiking

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Eric Carter-Landin