Eric Casterlow
Stockbridge,GA
Summary
An engaged, boots-on-the-ground type hardworking and results-driven Practice Manager bringing 17 years of military(Navy) and medical expert leadership abilities and attention to detail. Highly knowledgeable about department and office practices, market trends, and business development strategies. Offering good business sense and understanding of successful financial, clinical, operations and personnel management as I am currently in my early semester of my MS in Healthcare Management. Successfully lead as UBT co-lead in the successful achievement of 21 UBT project to help my Cardiology department reach a level 5 (highest UBT level at Kaiser) from a level 3(prior to me accepting new appointment of the role) within 2 years of being appointed the role. Volunteered 100+ hours at our COVID-19 vaccination clinic(s). Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.
Overview
19
19
years of professional experience
Work History
Clinical Manager
Allegiance Imaging
Stockbridge, GA
10.2022 - 03.2023
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Facilitated communication between medical personnel, patients and their families.
- Implemented strategies for improving efficiency within the department.
- Monitored performance of clinical staff against established metrics.
- Provided oversight of compliance with all federal, state, local regulations, laws and standards.
- Coordinated interdisciplinary teams for complex cases.
Leard Cardiac Tech/Manager Trainee
Kaiser Permanente
Jonesboro, GA
04.2017 - 10.2022
- Delivered regular updates to team members and tracked performance to maintain company's safety culture
- Shadowed established managers to learn ins and outs of the cardiology operation
- Delivered regular updates to team members and tracked performance to maintain company's safety culture
- Studied business operations to effectively handle tasks such as UBT Co-Lead and
- .Delivered comprehensive training to maintain compliance requirements.
- Monitored office inventory to maintain supply levels.
- Communicated job expectations and trained staff to promote team building and discipline.
- Identified and solved problems to enhance management and business direction.
Surgical Instrument Technician
SOSI Inc
Atlanta, GA
10.2016 - 04.2017
- Passed instruments to surgeons during surgery and maintained sterile field by using sterilized instruments and dressings and eliminating sources of contamination
- Set up surgical instruments, equipment, and drapes to prepare for operations
- Followed hospital regulations and healthcare best practices to effectively tend to patients during pre-operation procedures
- Used sterilizers, aerators and washers to disinfect and sterilize equipment like beds and dialysis equipment.
10.2016 - 12.2016
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Administered injections and medications, dressed wounds, and collected lab specimens for tests
- Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR)
- Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and bookkeeping.
Surgical Instrument Technician
Surgical Solutions
Macon, GA
07.2015 - 09.2016
- Passed instruments to surgeons during surgery and maintained sterile field by using sterilized instruments and dressings and eliminating sources of contamination
- Passed instruments and sterile supplies to surgeons and surgeon assistants during procedures
- Carefully examined the equipment to detect any signs of disrepair such as leaks and worn or loose parts
- Used sterilizers, aerators and washers to disinfect and sterilize equipment like beds and dialysis equipment.
Medical Asssitant
MAcon, GA
09.2014 - 07.2015
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
- Administered injections and medications, dressed wounds, and collected lab specimens for tests.
Lead Phlebotomist
Community Service Board
Norfolk, VA
04.2013 - 09.2014
- Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, heel stick, and arterial blood gas puncture methods
- Fostered relationships with patients to build trust and mitigate discomfort during procedures
- Collaborated and communicated with patients, Doctors, and front office staff to ensure cohesive team environment
- Retrieved samples from arteries and veins based on the specific patient's factors and requirements of each diagnostic test.
Medical Assistant/ Allergist
Eastern Virginia Medical School, EVMS
Norfolk, VA
03.2010 - 04.2013
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
- Communicated status of assigned responsibilities to management.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
Hospital Corpsman
US Navy
Portsmouth, VA
08.2004 - 12.2006
- Drove administrative supply and accounting procedures within medical departments ashore and afloat to manage clinical operations
- Assisted health care professionals in providing medical care to active duty service members, retired military personnel, and dependents
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Documented clinical information in patient medical records daily.
Education
Master of Science - Healthcare Management
Colorado Technical College
Colorado Springs, CO05.2023
Bachelor of Science - Healthcare Management
Colorado Technical College
Colorado Springs, CO06.2021
Certified Clinical Medical Assistant - Medical Assisting
Miller-Motte Technical College
Macon, GA12.2016
Skills
- Cost analysis and savings
- Task delegation
- Superb time management
- Capital improvement planning
- Working collaboratively
- Teambuilding
- Data Management
- Organization
References
REFERENCES
Professional References
Shaquanta Johnbaptise (770)329-3820 -Previous Manager/Supervisor
William Clemmer (770)940-1866 -Current Manager/Supervisor
Dr. Andrew Kobylivker (404)702-9049- Cardiology Doctor
Timeline
Clinical Manager
Allegiance Imaging
10.2022 - 03.2023
Leard Cardiac Tech/Manager Trainee
Kaiser Permanente
04.2017 - 10.2022
Surgical Instrument Technician
SOSI Inc
10.2016 - 04.2017
10.2016 - 12.2016
Surgical Instrument Technician
Surgical Solutions
07.2015 - 09.2016
Medical Asssitant
09.2014 - 07.2015
Lead Phlebotomist
Community Service Board
04.2013 - 09.2014
Medical Assistant/ Allergist
Eastern Virginia Medical School, EVMS
03.2010 - 04.2013
Hospital Corpsman
US Navy
08.2004 - 12.2006
Master of Science - Healthcare Management
Colorado Technical College
Bachelor of Science - Healthcare Management
Colorado Technical College
Certified Clinical Medical Assistant - Medical Assisting
Miller-Motte Technical College
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