Eric Castiblanco
Plantation,FL
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Lacoste
04.2024 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Coach
Chess4kids
08.2023 - Current
- Served as a positive role model for students both on and off the chessboard, promoting qualities such as perseverance, determination, and sportsmanship.
- Provided constructive feedback to students, helping them identify areas for improvement and develop effective strategies to overcome challenges.
Assistant Manager/Bookkeeper
Buy your car easy
08.2021 - 08.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Valet Parking Supervisor
USA Parking
09.2017 - 04.2018
- Streamlined vehicle handover process for increased efficiency while still ensuring proper documentation was completed accurately every time.
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
Education
High school or equivalent -
Cooper City High School
Associate - Professional pilot
Broward College
Broward County, FLSkills
- Microsoft Office
- Bilingual
- Customer Service
- Data collection
- Valet Parking
- Driving
- Guest Services
- Spanish
- Cash handling
- Aviation
- Assistant Manager Experience
- Management
- Bookkeeping
- QuickBooks
- Supervising experience
- Sales
- Teaching
- Sports coaching
- Lesson planning
Certification
- Private Pilot, 04/01/21
- Driver's License
Assessments
- Sales skills, Proficient, 09/01/22
- Influencing and negotiating with customers, Proficient
- Office manager, Proficient, 01/01/23
- Scheduling and budgeting, Proficient
- Administrative assistant/receptionist, Proficient, 01/01/23
- Spreadsheets with Microsoft Excel, Proficient, 01/01/23
- Managing accounts in QuickBooks, Proficient, 11/01/22
- Management & leadership skills: Impact & influence, Proficient, 05/01/23
- Bookkeeping, Proficient, 11/01/22
- Attention to detail, Proficient, 04/01/23
- Retail customer service, Proficient, 02/01/23
Personal Information
Authorized To Work: US for any employer
Timeline
Sales Supervisor
Lacoste
04.2024 - Current
Coach
Chess4kids
08.2023 - Current
Assistant Manager/Bookkeeper
Buy your car easy
08.2021 - 08.2023
Valet Parking Supervisor
USA Parking
09.2017 - 04.2018
High school or equivalent -
Cooper City High School
- Private Pilot, 04/01/21
- Driver's License
Associate - Professional pilot
Broward College
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