Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Cavazos

Spring,TX

Summary

Dynamic Security Supervisor with proven expertise at Andy Frain Security Services, skilled in team leadership and conflict management. Enhanced safety protocols, reducing incidents of theft through proactive patrol operations. Certified in CPR/AED, I excel in training security personnel and fostering a secure environment while maintaining strong relationships with clients and staff.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Armed Security Supervisor

Andy Frain Security Services
12.2023 - Current
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Supervised team of 5 security personnel during shift.
  • Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
  • Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
  • Reduced incidents of theft and vandalism by conducting regular patrols and maintaining a visible security presence.
  • Supervised a team of armed security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Responded promptly to alarms or calls for assistance while adhering to established procedures for escalation as necessary.
  • Provided top-notch customer service, addressing concerns and inquiries from clients and visitors in a professional manner.
  • Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Recorded daily security occurrences in site assignment log.
  • Trained security workers on site-specified procedures.
  • Completed shift handover reports and debriefed next shift upon arrival.
  • Managed security staff rotation for position coverage on breaks.
  • Performed security investigations and reported findings to client management.

Security Officer

Allied Universal Security Services
02.2021 - 12.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Controlled access to property to secure facility and grounds from unauthorized entry.
  • Supported event security teams during large-scale gatherings, ensuring the safety of attendees and staff alike.

Produce Clerk

Kroger
09.2020 - 02.2021
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
  • Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.

Security Officer

Allied Universal Security Services
09.2019 - 07.2020
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Cook

Philly 77
06.2019 - 11.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Supervisor

Charleys Philly Cheese Steak
10.2017 - 05.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
  • Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
  • Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
  • Created visually appealing plate presentations to enhance the overall dining experience for guests.
  • Attended industry conferences and workshops to stay up-to-date on current trends in cuisine and restaurant management practices.
  • Increased efficiency in kitchen, introducing pre-prep system that sped up meal preparation times.
  • Maintained high standards of food safety and cleanliness, surpassing local health inspections.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Placed orders to restock items before supplies ran out.
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Evaluated employee performance regularly, providing constructive feedback for improvement.
  • Coordinated with team members to prepare orders on time.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Stocked inventory efficiently, enabling seamless transition between meal services.

Maintenance Crew Member

Best Western Hotel
05.2015 - 04.2016
  • Followed routine maintenance checklist.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
  • Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.

Call Center Representative

TeleTech Holdings
03.2015 - 05.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Supervisor

Charleys Philly Cheese Steak
11.2012 - 03.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Enhanced guest experience with exceptional service and positive demeanor during checkout process.
  • Acted as an ambassador for the restaurant brand, providing information about menu offerings and upcoming promotions when appropriate.
  • Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Cook

Chick-fil-A
10.2011 - 06.2012
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

No Degree - Culinary Arts

South Texas College
McAllen, TX

High School Diploma -

Donna High School
Donna, TX
05-2011

Skills

  • Team leadership
  • Patrol operations
  • Safety and security procedures
  • Staff management
  • Security personnel training
  • Safety awareness
  • Decision-making
  • Critical thinking
  • Team Training
  • Stress tolerance
  • Attention to detail
  • Conflict management
  • Relationship development
  • Certified in CPR/AED

Certification

Commissioned Security Officer License

Certified CPR AED


Timeline

Armed Security Supervisor

Andy Frain Security Services
12.2023 - Current

Security Officer

Allied Universal Security Services
02.2021 - 12.2023

Produce Clerk

Kroger
09.2020 - 02.2021

Security Officer

Allied Universal Security Services
09.2019 - 07.2020

Cook

Philly 77
06.2019 - 11.2019

Supervisor

Charleys Philly Cheese Steak
10.2017 - 05.2019

Maintenance Crew Member

Best Western Hotel
05.2015 - 04.2016

Call Center Representative

TeleTech Holdings
03.2015 - 05.2015

Supervisor

Charleys Philly Cheese Steak
11.2012 - 03.2015

Cook

Chick-fil-A
10.2011 - 06.2012

No Degree - Culinary Arts

South Texas College

High School Diploma -

Donna High School

Similar Profiles

CREATE PROFILE
Eric Cavazos