ERIC C. BACHMANN
Encino,USA
Summary
Experienced Organizational Development & Training Leader with a strong background in training development, measurement, management, and organizational strategy. Demonstrated success in driving leadership development initiatives, conducting strategic planning, and performing comprehensive organizational needs assessments. Skilled in analyzing organizational culture, training metrics, conducting performance appraisals, designing curriculum, and employee recognition. Results-oriented professional with a proven track record of delivering impactful solutions to enhance organizational effectiveness and drive employee development and engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director, Organizational Development & Training Unit
METROPOLITAN WATER DISTRICT
09.2014 - Current
- Manage all facets of leadership development (effectiveness competencies, onboarding, training, coaching, team development, etc.)
- Designed and manage hi potential leadership development program for enhanced succession planning
- Develop & host bi-annual Management Forums
- Conduct needs assessments for organizational strategy, culture shift, and group-based trainings
- Implemented yearly workplace assessment and pulse surveys
- Implemented comprehensive onboarding plans for new hires
- Design and conduct trainings (communication skills, conflict resolution, DE&I, team member engagement, stress management, etc.)
- Manage New Horizons employee development training platform
- Manage employee recognition program (company store, service awards luncheons, etc.)
- Design surveys and measure training effectiveness and internal customer satisfaction
- Recruit external vendors and manage contracts for additional training services (coaching, facilitation, mediation, etc.)
- Manage e-learning platform (LinkedIn Learning)
Director, Education and Organizational Effectiveness
AVEDA INSTITUTE LOS ANGELES
01.2008 - 02.2014
- Oversaw all hiring, onboarding, training and performance management and HR duties of 170 person, Los Angeles-based staff
- Developed industry award-winning training curriculum for entire corporate network (five institutes and corporate office)
- Created positional competency models and oversaw all performance management
- Conducted corporate-wide needs assessments (training, leadership development, staff satisfaction, customer service, change management strategies, talent management processes, etc.)
- Organized and facilitated training sessions, team-building workshops, employee engagement initiatives, diversity & charity events
- Researched and implemented new technological solutions for training and performance metric tracking
- Complied and presented training business impact reports at annual shareholder meetings
- Increased staff satisfaction by 25%, reduced key-level turnover by 40%, achieved 87% student retention rate
Consultant / Director, Learning & Development
ADVANCED HEALTH MEDIA
05.2007 - 12.2007
- Managed staff of five trainers
- Developed new hire training program (professionalism, customer service) and managed training of 390 new hires over four month period
- Co-developed and rolled out modular training for Supervisors & high potential employees (conflict resolution, performance coaching)
- Conducted training needs assessments, researched and arranged for suitable one off programs from external vendors
- Developed training evaluation strategy and produced business impact reports on training effectiveness (Kirkpatrick Levels 1-4)
- Revamped performance management process
Consultant / Manager, Learning for Development
L’ORÉAL USA
08.2006 - 06.2007
- Conducted needs assessments for orientation / culture and hard skill expertise training development as well as for improving overall departmental effectiveness
- Developed training with internal contributors and external consultants (expert speakers and design specialists) and revamped existing training programs to better align with business objectives
- Revamped existing training evaluation strategy (implementing Kirkpatrick Level 3)
- Managed staff and handled all training logistics (enrollment, budget, presenter briefings, reporting, etc.)
Sr. Analyst, Learning & Development
JetBlue Airlines
12.2003 - 08.2006
- Researched and constructed in-depth presentations on Executive Coaching for HR departments, senior executives and independent contractors (presented to International Coaching Federation, the Y’s Makor Program, NYU, L’Oreal and others)
- Conducted research on executive development and leadership competency modeling
- Worked on a 360 Degree Feedback performance appraisal project for major credit card company
Education
Master of Arts - Industrial/Organizational Psychology
NEW YORK UNIVERSITY
New York, NY2003
Skills
- Leadership Development
- Coaching
- Strategic Planning
- Organizational Needs Assessments
- Organizational Communication & Culture Focus
- Career Development & Pathing
- Program Design
- Training Metrics & Evaluation
- Performance Appraisal
Accomplishments
- Magna Cum Laude, New York University
- Honorary Teaching Position, New York University
- Cum Laude, Boston University
- Honorary Teaching Position, Boston University
Professionalskillscertifications
- SPHR
- NeuroLeadership’s Brain-Based Coaching
- Korn Ferry Architect & Voices 360 Feedback
- Success Signals
- 4MAT Communication/Learning Styles
- Stress Management
- Myers Briggs Type Indicator
- DISC
- Franklin Covey
- I-Coach Performance Management
Certification
SPHR
NeuroLeaderhship Executive Coach
MBTI
DiSC
Korn Ferry Architect & Voices 360
Success Signals
4MAT Learning Styles
Stress Management & Resilience
Franklin Covey
i_Coach Performance Management
Languages
French
Limited Working
Timeline
Director, Organizational Development & Training Unit
METROPOLITAN WATER DISTRICT
09.2014 - Current
Director, Education and Organizational Effectiveness
AVEDA INSTITUTE LOS ANGELES
01.2008 - 02.2014
Consultant / Director, Learning & Development
ADVANCED HEALTH MEDIA
05.2007 - 12.2007
Consultant / Manager, Learning for Development
L’ORÉAL USA
08.2006 - 06.2007
Sr. Analyst, Learning & Development
JetBlue Airlines
12.2003 - 08.2006
Master of Arts - Industrial/Organizational Psychology
NEW YORK UNIVERSITY
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