Eric Chan
Brooklyn,NY
Summary
Dynamic professional with a strong background in hospitality and program management, notably at Bensonhurst Rehabilitation Center. Expert in resolving customer complaints and fostering teamwork, while demonstrating exceptional communication and problem-solving skills. Proven ability to enhance operational efficiency and build lasting relationships, ensuring outstanding service delivery and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Concierge
Bensonhurst Rehabilitation Center
Brooklyn, NY
05.2024 - Current
- Resolved customer complaints promptly, achieving satisfactory outcomes for all parties involved.
- Developed robust partnerships with key stakeholders to enhance departmental operations.
- Tailored tours and excursions to align with guest preferences and interests.
- Fostered productive relationships among employees, promoting collaboration and teamwork.
- Facilitated staff-resident communication through effective translation services.
- Trained new staff members on company policies, procedures, and job expectations.
- Delegated daily tasks strategically to optimize team productivity and efficiency.
- Ensured strict adherence to safety regulations by all employees.
Program Coordinator
Brooklyn Chinese-American Association
Brooklyn, NY
05.2023 - 01.2024
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Maintained up-to-date records related to program activities.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
Direct Support Professional
Guild For Exceptional Children
Brooklyn, NY
02.2018 - 08.2019
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
FOOD HANDLING
Department Of Health
10-2023
Associate of Arts - Theatre Arts
Kingsborough Community College of The City University of New York
Brooklyn, NY08.2018
Skills
- Behavioral management
- Direct patient care
- Goal setting
- Social skills development
- Community relations
- Staff development and training
- Standard operating procedures
- Persuasive communication
- Strategic planning
- Program management
- Office administration
- Tour customization and concierge services
- Effective communication
- Problem solving and decision-making
- Attention to detail
- Hospitality and guest relations
- Cultural awareness
- Proactive attitude and stress management
- Maintaining composure under pressure
- Strong work ethic and interpersonal skills
- Front desk support and client confidentiality
- Emergency response and service orientation
- Team player mentality and supervision
- Local attractions knowledge and telephone etiquette
- Outstanding customer service and relationship building
- Verbal and written communication skills
- Excellent multitasking abilities and superior organization
Languages
Cantonese
Timeline
Concierge
Bensonhurst Rehabilitation Center
05.2024 - Current
Program Coordinator
Brooklyn Chinese-American Association
05.2023 - 01.2024
Direct Support Professional
Guild For Exceptional Children
02.2018 - 08.2019
FOOD HANDLING
Department Of Health
Associate of Arts - Theatre Arts
Kingsborough Community College of The City University of New York