Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eric Chen

Arcadia,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Network Instructor and Test Center Coordinator

Lancert Inc
Dallas, TX
12.2022 - 04.2023
  • Strong knowledge of networking concepts and technologies: having a deep
    understanding of networking concepts, such as TCP/IP, routing, switching,
    and network security, as well as the ability to explain them in a clear and
    concise manner
  • Problem-solving skills are also essential in this role, as candidates may
    encounter unexpected issues or difficulties during testing, and the
    administrator needs to be able to quickly and effectively resolve these
    issues while maintaining the integrity of the testing process.

Reason for leaving :I graduated from Lancert Inc.

Administrative Assistant

BERKELEY INT'L BUSINESS CREW INC
Arcadia, CA
08.2022 - 12.2023
  • Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
  • Corporate Event Planning
  • Greet and assist visitors to the office
  • Reply to email, telephone, or face to face inquiries
  • Proficient in MS Office
  • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Sending group notice when needed

Reason for leaving : I left to go to school in Dallas TX.

Customer Service Associate

Foothill Wellness Center
Tujunga, CA
01.2022 - 08.2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Organized and prioritized tasks and activities and worked within strict
    timeframes and deadlines.
  • Coordinated with clients and planning routes for drivers to go.

Reason for leaving: company shutdown

Machinist Mate

US Navy
San Diego, CA
03.2016 - 03.2020
  • Troubleshot and repaired machines to increase productivity and decrease spending.
  • Read and understood manuals, schematics, charts and diagrams.
  • Monitoring and take reading of the auxiliary equipment that are running.
  • Observed operating machines or equipment to diagnose machine malfunctions and determine need for adjustments or repairs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Supervised maintenance and conducted training; ensured error free
    maintenance.

Reason for leaving: Honorable discharge !

Education

Cisco Certified Network Professional - Computer Networking

Lanecert Inc
Dallas, TX
03.2023

Bachelor of Arts - Business Administration- Computer Information Syst

California State Polytechnic University, Pomona
Pomona, CA
12.2022

Associate of Arts - Business Administration

Pasadena City College
Pasadena, CA
01.2015

Skills

  • Inbound and Outbound Calling
  • Customer Support
  • MS Office Proficiency
  • Calm and Professional Under Pressure
  • Team Training
  • Customer Service
  • Hazard and Defect Detection
  • Problem-Solving
  • IP Addressing and Subnetting
  • Troubleshooting and Diagnosis

Certification

  • Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation Cisco ID: CSCO14295495
  • Cisco Certified Network Professional Enterprise Cisco ID: CSCO14295495

Languages

English
Professional
Chinese (Mandarin)
Professional

Timeline

Network Instructor and Test Center Coordinator

Lancert Inc
12.2022 - 04.2023

Administrative Assistant

BERKELEY INT'L BUSINESS CREW INC
08.2022 - 12.2023

Customer Service Associate

Foothill Wellness Center
01.2022 - 08.2022

Machinist Mate

US Navy
03.2016 - 03.2020

Cisco Certified Network Professional - Computer Networking

Lanecert Inc

Bachelor of Arts - Business Administration- Computer Information Syst

California State Polytechnic University, Pomona

Associate of Arts - Business Administration

Pasadena City College
Eric Chen