Summary
Overview
Work History
Education
Skills
Websites
Timeline
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ERIC CHESTNUT

Human Resources
Fort Worth,US

Summary

Natural leader successful at strategically boosting company profits and team performance. Skilled in driving engagement and operational improvements through well-coordinated tactical plans and proven relationship-building abilities. Demonstrated knowledge of business management and revenue development.

Dependable Procurement Specialist with a background in tracking products from vendor shipments to the consumer pipeline. Analytical performer with price dispute resolution experience. Considered an enthusiastic employee with great decision making skills.

Overview

13
13
years of professional experience

Work History

Shipment Manager

Ryder Logistics
Fort Worth, TX
05.2022 - Current
  • Negotiated with various freight companies and received annual contracts, resulting in cost savings of 13%
  • Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Evaluated internal needs and developed plans for maintaining optimal supply levels.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Oversaw inventory control, accounting and supply reports.

Escalations Representative

Wells Fargo Bank
Fort Worth, TX
02.2022 - 06.2022
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems
  • Drove customer escalations to resolution by engaging directly with clients
  • Verified work of personnel by checking receiving activities and backing up each facing difficult situations
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Informed customers about product lines and services offered by company
  • Handled client inquiries with exceptional professionalism and enthusiasm
  • Engaged customers with proactive strategies to understand needs and develop successful solutions
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Handled over 60 calls per day to address customer inquiries and concerns

Procurement Specialist

James And Grant Cleaning
Charleston, SC
10.2019 - 04.2021
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
  • Oversaw inventory control, accounting and supply reports.
  • Prioritized important customers by reviewing logistics and handling shortages, delivery schedules and office functions.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Reduced production downtime by overseeing quality control and assembly.
  • Performed yearly store audits in collaboration with managers, designers and sales associates to provide feedback.
  • Carefully read and interpreted requisition orders to understand specialized terms and requirements.

Dispatcher Coordinator

Amazon
Charleston, SC
01.2018 - 08.2019
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Tracked changes in computer system to keep records current and accurate
  • Kept detailed and updated records of calls in physical and electronic databases
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
  • Answered customer requests with information about product availability, shipping information and status updates
  • Utilized various software systems to facilitate movement, planning and scheduling
  • Recorded results of service calls to create report summaries for senior management
  • Reported delays, accidents or other traffic and transportation situations
  • Investigated and resolved customer and vendor issues to retain business.

Aircraft Maintenance Technician

Air Force
Columbia, SC
08.2014 - 01.2019
  • Wiring, connectors, control boxes, antennas, and other components were repaired and installed by me
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
  • Completed quality assurance checks for service work as well as updating documentation
  • Checked electrical aircraft systems, components, and equipment for standards compliance and malfunctions
  • Updated training processes by reviewing existing documentation, soliciting associate feedback, and collaborating with legal and compliance teams
  • Developed forward-thinking approaches to achieve objectives by forecasting expected personnel demands
  • Used compliance tools, corrective actions, and the identification of deficiencies to reduce audit risks.

IT Support Specialist

FORT JACKSON IT SHOP
Columbia, SC
07.2012 - 05.2017
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.

Education

Bachelor of Science - Digital Communications And Media

Coastal Carolina University

Bachelor of Science - Bachelor of Science in Business And Human Resource

University of Phoenix
Tempe, AZ
Current

Skills

  • Ms Office 365 (Word, Excel, Access, PowerPoint, Outlook, Project)
  • Insurance
  • Inventory
  • Order Placement
  • Product Tracking
  • Team Support
  • Customer Acquisition
  • Data Acquisition
  • Incident Management
  • Contract Negotiations
  • Report Writing
  • Technical Writing
  • Purchasing
  • Vendor Outreach
  • SharePoint

Timeline

Shipment Manager

Ryder Logistics
05.2022 - Current

Escalations Representative

Wells Fargo Bank
02.2022 - 06.2022

Procurement Specialist

James And Grant Cleaning
10.2019 - 04.2021

Dispatcher Coordinator

Amazon
01.2018 - 08.2019

Aircraft Maintenance Technician

Air Force
08.2014 - 01.2019

IT Support Specialist

FORT JACKSON IT SHOP
07.2012 - 05.2017

Bachelor of Science - Digital Communications And Media

Coastal Carolina University

Bachelor of Science - Bachelor of Science in Business And Human Resource

University of Phoenix

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