Eric C. Johnson
Casselberry,Florida
Summary
Dynamic leader with a proven track record of driving revenue growth while building a positive workplace culture with the shared goal of providing the best resident care. Expert in policy writing and operational strategy, I excel in team building and fostering community outreach, achieving significant operational efficiencies and enhancing compliance in challenging environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Elevation Pulmonary Services
04.2025 - Current
- Developed and implemented policies and procedures for a start-up company in a developing market.
- Expanded revenue from the initiation stages to over $900,000 a month
- Created a high functioning corporate team responsible for operations and growth regionally.
- Navigated uncertainty and fostered an adaptable work culture
Executive Director
Blue Lake Post Acute
Deland, FL
11.2023 - 04.2025
- Successfully worked with AHCA and CMS to bring Blue Lake Post Acute from a Special Focus facility to a 3-star building
- Took the building from an operational loss of $170,000 a month to profitability in 7 months.
- Built community support through marketing initiatives and rebranding, including open houses, first responder events, participation in community emergency response exercises, and hospital engagement.
- Developed and implemented systems to improve operational efficiency.
- Encouraged and maintained close communication with families and staff
Executive Director
Viera Del Mar
Viera, FL
05.2023 - 11.2023
- Monitored all departments to coordinate advancement of facility goals.
- Achieved skilled mix of 42% Medicare and overall skilled mix of 55% in a 130 bed building.
- Maintained EBITDA of 68%
Nursing Home Administrator
Orchid Cove Longwood
Longwood, FL
06.2021 - 05.2023
- Led the facility through successful JCAHO accreditation.
- Created an IDT team focused on customer service and compliance resulting in an Annual Survey with 2 deficiencies for 2022
- Charged by the Regional Vice President to build a leadership team in a building with all department head positions vacant.
- Performed training of department leaders and implemented policies and procedures to promote workflow and team cohesiveness.
- Increased census in a 120-bed building from 84 to 119 in 6 months, using a census-driven approach.
- Instituted cultural change with a focus on customer service, resulting in a greater than 50% decrease in grievances and reportables.
- Managed facility resources, resulting in Orchid Cove Longwood being given the distinction of being one of the most profitable buildings in the region and the #1 occupancy in the company.
- Decreased CNA agency use from 700 hours a week to agency-free over 5 months.
Nursing Home Administrator
Regents Park of Winter Park
Winter Park, FL
04.2020 - 06.2021
- Developed and fostered an IDT team focused on customer service and compliance resulting in a deficiency free 2021 survey
- Coordinated and maintained daily facility operation throughout the COVID pandemic. Successfully created daily policy and procedural changes as required to keep the facility in compliance.
- Performed training of department leaders in pertinent cost cutting and financial management techniques including spenddown sheets and meetings with metrics to promote fiscal responsibility.
- Fostered smooth functioning and efficient program through timely resolution of grievances from residents and staff.
- Promoted employee satisfaction with innovative weekly/monthly programs and building wide cultural change to maximize employee retention
- Marketing and census development including provider and family drive throughs, providers contests, ALF partnerships, and outreach with physician groups.
Assistant Administrator
The Mayflower
Winter Park, FL
08.2019 - 04.2020
- Census development resulting in a increase in total census and case mix. Averaged 98% occupancy with a 35% skilled mix. Achieved full occupancy for the first time in the history of the organization.
- Decreased overtime within the nursing department by 20% through labor management.
- Restructured the Admissions and Sales department for the Mayflower Health Center using process improvement and reorientation.
- Implemented weekly rounds with the Maintenance Director to identify potential regulatory issues.
- Managed the operations of the skilled nursing facility in the administrator’s absence.
- Assisted in the implementation process of phase 2 and 3 Mega rule compliance.
- Performed kitchen rounds twice a week resulting in no kitchen related deficiencies on annual survey.
Administrator in Training
The Mayflower
Winter Park, FL
03.2019 - 08.2019
- Coordinated daily administrative tasks to support operational efficiency.
- Assisted in managing scheduling and logistics for staff and residents.
- Facilitated communication between departments to ensure smooth operations.
- Supported budgeting processes by tracking supply expenses and inventory levels.
Physical Therapist Assistant
Winter Park, FL
01.2007 - 01.2018
Director of Therapy
Select Rehabilitation
Winter Park, FL
01.2010 - 01.2014
- Coordinate and implement effective facility sales and marketing programs.
- Successfully grew skilled census by 20% through ongoing sales plan through 2010 and 2011 (marketing was part of the contract with the facility).
- Successfully grew skilled census by an additional 30% using sales and marketing plan through 2012 and 2013.
- Lead the management team in participating in census growth.
Education
Masters of Health Care Administration -
Rollins College
Winter Park, FloridaBachelor of Arts - Psychology
Rollins College
Winter Park, FloridaAssociates in Science - Physical Therapist Assistant
Seminole State College
Sanford, FloridaSkills
- Policy writing
- Operational strategy
- Financial management
- Compliance oversight
- Revenue growth
- Market analysis
- Regulatory knowledge
- Community outreach
- Team building
- Operational efficiency
- Process improvements
Certification
- Nursing Home Administrator
- Nursing Home Administrator Certified Preceptor
- Physical Therapist Assistant
- QCP – QAPI Certified Professional
Affiliations
- · Invited Lecturer: Rollins College-Careers in Leadership, Psychology 301 and Neuro-Physiology
- Big Brothers/Big Sisters: Community organization that pairs children with difficulty integrating with adults who help them to cope.
- · FHCA Annual Conference 2022 Invited Speaker
Community Service
FHCA Annual Conference 2022 Invited Speaker, Invited Lecturer: Rollins College-Careers in Leadership, Psychology 301 and Neuro-Physiology, Big Brothers/Big Sisters: Community organization that pairs children with difficulty integrating with adults who help them to cope., Habitat for Humanity: Assisted in heavy labor activities including shoveling for a foundation and concrete block transport.
Timeline
Regional Director of Operations
Elevation Pulmonary Services
04.2025 - Current
Executive Director
Blue Lake Post Acute
11.2023 - 04.2025
Executive Director
Viera Del Mar
05.2023 - 11.2023
Nursing Home Administrator
Orchid Cove Longwood
06.2021 - 05.2023
Nursing Home Administrator
Regents Park of Winter Park
04.2020 - 06.2021
Assistant Administrator
The Mayflower
08.2019 - 04.2020
Administrator in Training
The Mayflower
03.2019 - 08.2019
Director of Therapy
Select Rehabilitation
01.2010 - 01.2014
Physical Therapist Assistant
01.2007 - 01.2018
Masters of Health Care Administration -
Rollins College
Bachelor of Arts - Psychology
Rollins College
Associates in Science - Physical Therapist Assistant
Seminole State College
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