Eric Clifford

Field Service Technician – ATM.

Experienced technician with a strong background in installing, troubleshooting, and maintaining ATM/ITM systems, and related banking technologies.

Proven ability to support high availability of self-service banking equipment through effective diagnostics, preventive maintenance, and collaboration with vendors and internal teams. Skilled in hardware/software upgrades, customer training, and documenting service activity. Adept at balancing technical problem-solving with exceptional customer service. Familiar with ATM software applications, vendor coordination, and inventory management. Proficient with MS Word, PowerPoint, and Excel.

Installed and repaired video surveillance, alarm, and card access systems.

Well-prepared to provide 24/7 technical support, and contribute to continuous service improvement initiatives.

In house service on atm's. Repaired and maintained atm's.Scheduled vendor meets and atm installs. Provided access to vendors. Performed bench repairs on parts and completed quality checks.

Manage personnel, train new guards, respond to incidents, and maintain security systems.

This includes scheduling shifts, conducting inspections, and working with law enforcement. Provided accurate records of security activities, incidents, and reports.