Erica Collins
Sacramento,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Infant Teacher
Merryhill Preschool
06.2022 - Current
- Kept classroom and feeding areas clean, neat, and safe.
- I used proper sanitizing techniques for toys, surfaces, and equipment.
- Promoted the development of social, emotional, and communication skills in infants.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals needing additional support and developed strategies to improve assistance.
- I promoted sensory development by providing access to different textures.
- Adhered to parent preferences and legal requirements for feeding breast milk, formula, and solids to infants.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Maintained a tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development, and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Implemented curriculum to enhance classes with learning-focused activities.
- Actively encouraged children to develop their communication, problem-solving, and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized technology to develop instructional materials and activities for children.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Developed innovative activities to engage young children in learning process.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Developed and implemented behavior management plans.
Infant Guide
Montessori Country Day School
08.2017 - 06.2022
- Greeting children
- Diapering/Toileting
- Preparing snacks/bottles
- Napping
- Recording times of changes, naps, and meals
- Laundry
- Helping children build their language skills
- Leading classroom and supervising assistants
- Preparing materials and environment for lessons
Preschool Instrustional Aide
Capital Autism Services
10.2016 - 08.2017
- Lead small group sessions
- Record Data while following lesson plans
- Assist in problem behavior reduction
- Help students in becoming independent in everyday life skills (ex: communication, self-regulation, hygiene)
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
Pre-K Instructional Aide
Triumph Center for Early Childhood Education
07.2014 - 10.2016
- Support classroom teachers in implementing a developmentally appropriate curriculum for up to 16 students
- Implement the CSEFEL for supporting student’s social emotional development
- Facilitate high-quality teacher-child interactions in alignment with (CLASS)
- Implement Triumph’s language matrix
- Facilitate and supervise all classroom and outdoor activities to assure a safe, healthy and inclusive environment for all children
- Support daily care routines for children
- Facilitate family-style snack and meals in alignment with ECERS best practices
- Support and care for students during nap time
- Organize, clean and maintain a sanitary classroom
- Lead a small/ large group with a learning objective
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Sales Lead
Gymboree
08.2010 - 12.2013
- Provide legendary service
- Build relationships with customers to increase likelihood of repeat business
- Record hourly sales goals and encourage sales associates to exceed their individual sales goals
- Complete phone order transactions
- Restock merchandise and process shipment
- Balance cash registers and drop off night deposit
- Make sure doors are securely locked before leaving the store
Event Staff
Bath and Body Works
04.2013 - 10.2013
- Organize marketing prior to floor sets
- Set up display props
- Rearrange merchandise and fixtures on sales floor as instructed
- Replenish merchandise while greeting customers during open hours
Education
High School Diploma -
Sacramento City College
Sacramento, CA06.2010
AMI Montessori Diploma - Childhood
Southwest Institute of Montessori Studies
Phoenix, AZ08.2017
Skills
- Customer service-oriented, Excellent communication skills, Strong work ethic, Goal-oriented, Leadership skills
- Parent Communication
- Child Development
- Child Care
- Teacher Assistant
- Social Perceptiveness
- Student Engagement
- Marketing Strategies
- Progress Reports
- Learning Strategies
- Positive Reinforcement Strategies
- Active Learning
- Facility Tours
- Customer Service Process Improvement
- Operational Efficiency
- Company Standards
Additional Information
- Authorized to work in the US for any employer
Timeline
Infant Teacher
Merryhill Preschool
06.2022 - Current
Infant Guide
Montessori Country Day School
08.2017 - 06.2022
Preschool Instrustional Aide
Capital Autism Services
10.2016 - 08.2017
Pre-K Instructional Aide
Triumph Center for Early Childhood Education
07.2014 - 10.2016
Event Staff
Bath and Body Works
04.2013 - 10.2013
Sales Lead
Gymboree
08.2010 - 12.2013
High School Diploma -
Sacramento City College
AMI Montessori Diploma - Childhood
Southwest Institute of Montessori Studies
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