Eric Collins Jr.
Sacramento,CA
Summary
Enthusiastic Associate Governmental Program Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Emergency procedures and training in interpersonal skills, completed staff work, essential analytical skills, critical thinking, and time management. Motivated to learn, grow and excel.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Associate Governmental Program Analyst
Department Of Financial Protection And Innovation
Sacramento, CA
12.2018 - Current
- Subject Matter Expert on Pandemic Protocols required to return and maintain personnel in the Department of Financial Protection and Innovation (DFPI) offices.
- The Telecommunications Coordinator for the DFPI.
- The Emergency Preparedness Coordinator for the DFPI.
- Prepared budget assessments for telecommunication related equipment and services.
- Manage minor facility tasks, including but not limited to, reviewing incoming facility complaints and building maintenance services request.
- Established program timelines and milestones.
- Recorded results and plans by delivering findings and suggestions.
- Documented all communication with staff and inputted information into Fiscal and our internal system "Business Operations System (BOTS).
- Assist in procurement, implementation, and ongoing management of internal and external business systems.
- Coordinate safety and Security functions. I am the backup lead role as the safety coordinator for the statewide offices.
- Manage Department Keys/Keycards/IDs/and Building IDs.
Office Technician
The Department Of Motor Vehicles
Sacramento, CA
12.2016 - 12.2018
- Performed various information security incident reporting related tasks.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Provided assistance with DMV information Security Office (ISO) Data Resource Management Program (DRM) functions.
- Performed functions as the Attendance Coordinator, provided clerical and administrative support and assistance to the DMV ISO unit
- prepared memos, correspondence, charts and all DMV ISO related documents.
- Assisted the information security incident administrator in answering the DMV ISO information security incident reporting phone line.
- Communicated with reporting entities in gathering all security incident related information and entered the information in the DMV ISO incident reporting database.
- Assisted with generating Incident Questionnaires (IQs) and all security incident related written and verbal correspondence.
MOTOR VEHICLE REPRESENTATIVE
DMV (Investigations Selection Support Unit)
Sacramento, CA
07.2015 - 11.2016
- Facilitate administrative operations, office phone coverage, processing teams, and provide comprehensive tracking system management to coordinate daily workflow to ensure all are timely handled.
- Screen, review, and complete intakes for Assembly Bill 60 (AB60) applicants for secondary review.
- Utilize DMV software functions such as RUMBA, AIMS, QUICKWEB, and other DMV applications.
- Work collaboratively with other units within the department, respond to inquiries for photo identification verifications, respond to telephone and written inquiries from DMV field offices, headquarters units and the public.
- Prepare corrections for the more complex driver license/identification records and sort all DL44 applications and other documents.
- Review and interpret driver license/identification records, verify information, and combine or de-combine driving records.
- Work collaboratively with Investigations and other units within the department, respond to inquiries for photo identification verifications.
- Respond to telephone and written inquiries from DMV field offices, headquarters units, the public, and law enforcement agencies.
- Prepare corrections for the more complex driver license/identification records, and sort and log all mailed and faxed documents.
Motor Vehicle Representative
Department Of Motor Vehicles (DLPC)
San Jose, CA
07.2015 - 10.2015
- Explain provisions of governmental rules and department procedures and policies.
- Followed oral and written directions; evaluated situations accurately and took effective action.
- Interpreted and applied rules and regulations to specific cases; performed cashiering work of average difficulty involved in receiving, and disbursing.
- Operated various electronic office equipment; inputted information accurately and efficiently into various databases; and meet and deal tactfully with the public.
- Well-developed interpersonal skills including sensitivity, patience, and flexibility in order to communicate with internal and external customers in a friendly, courteous, and efficient manner.
- Reviewed and analyzed driver records, accident reports, court, law enforcement, medical, and other documents used to initiate, modify, or remove actions against an individual's driving privilege; and scheduled appointments.
Mechanical and Technical Occupational Trainee
Department Of Corrections And Rehabilitation
Sacramento, CA
04.2014 - 04.2015
- Assist with the check-in of candidates at written examinations, written psychological, and physical fitness examinations.
- Prepare examination materials for the next testing date. Assist with live scan, vision screening, written psychological testing.
- Assist in various clerical duties including, responding to customer service emails, process mail, filing, preparing files for PEM and BI clearances.
- Assist in scanning of the testing material so that the information can be logged into the OPOS database.
- Assist in the loading and unloading of testing equipment and supplies for off- site examinations.
- Perform other duties as required; includes traveling to assist with offsite- testing. Receives and screens sensitive telephone calls for Department of Corrections, or Legislative offices requesting information.
- Refers telephone calls and correspondence to appropriate staff based upon knowledge of departmental organization and operations and individual.
- Prepares sensitive and technically difficult correspondence and complex fiscal and other related statistical charts, tables and graphs.
Education
High School Diploma -
Valley High School
Sacramento07.2007
Skills
- Safety Procedures
- Data Entry
- Inquiry Requests
- Problem Resolution
- Office Supplies and Inventory
- Client Correspondence
- Standard Operating Procedure
- Employee Relations
- Estimating Workloads
- Clerical Support
- Proposal Writing
- Office Procedures
- Independent Research
- Knowledge of Legal Requirements
- Analytical Support
- Policy Evaluation Procedures
- Staff Meeting Facilitation
- Scheduling Appointments
- Crisis Communications
Timeline
Associate Governmental Program Analyst
Department Of Financial Protection And Innovation
12.2018 - Current
Office Technician
The Department Of Motor Vehicles
12.2016 - 12.2018
MOTOR VEHICLE REPRESENTATIVE
DMV (Investigations Selection Support Unit)
07.2015 - 11.2016
Motor Vehicle Representative
Department Of Motor Vehicles (DLPC)
07.2015 - 10.2015
Mechanical and Technical Occupational Trainee
Department Of Corrections And Rehabilitation
04.2014 - 04.2015
High School Diploma -
Valley High School
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