ERIC CONNOR
WEARE,NH
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
29
29
years of professional experience
Work History
Account Executive
Hartford Steam Boiler
2020.01 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Collaborated with internal teams to develop account strategy.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
Client Manager
Hartford Steam Boiler
2001.07 - 2020.01
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
Marketing Manager
Ohio Casualty Group
1998.06 - 2001.07
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Multi - Line Underwriter
Great American Insurance Company
1995.06 - 1998.06
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Collaborated with sales teams to develop competitive pricing strategies for new products, increasing market share.
Education
Bachelor of Science - Marketing
Robert Morris University
Coraopolis, PA12.1987
Associate of Science - Aviation
Community College of Beaver County
Monaca, PA05.1985
Skills
- Client Relationship Building; AIG, Marsh, Aon, Willis
- Account Management
- Relationship building and management
- Pipeline Management
- Managed $25,000,000 territory
Affiliations
- Insurance Industry Charitable Foundation
Timeline
Account Executive
Hartford Steam Boiler
2020.01 - Current
Client Manager
Hartford Steam Boiler
2001.07 - 2020.01
Marketing Manager
Ohio Casualty Group
1998.06 - 2001.07
Multi - Line Underwriter
Great American Insurance Company
1995.06 - 1998.06
Bachelor of Science - Marketing
Robert Morris University
Associate of Science - Aviation
Community College of Beaver County
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