Eric Connor
Miami,FL
Summary
Dynamic and results-driven professional with extensive experience at Raising Cane's Restaurants. Proven expertise in crew oversight and safety guidelines, enhancing operational efficiency and customer satisfaction. Skilled in multitasking and organization, successfully training new team members and implementing process improvements to elevate service quality. Committed to fostering a positive team environment.
Professional leader with strong background in crew supervision and logistics. Demonstrates ability to enhance team performance and ensure project completion. Skilled in team collaboration, problem-solving, and adapting to changing situations. Reliable and results-focused, fostering productive and cohesive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Leader
Raising Cane's Restaurants
03.2025 - Current
- Trained new team members on operational procedures and customer service standards.
- Assisted in maintaining high cleanliness standards throughout restaurant environment.
- Coordinated shifts to ensure adequate staffing during peak hours.
- Monitored food preparation processes to ensure quality and consistency.
- Collaborated with staff to implement process improvements and enhance service delivery.
Barback
Batch Gastropub
03.2024 - 04.2026
- Assisted bartenders in preparing and serving beverages efficiently during peak hours.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Stocked inventory, replenishing supplies to optimize service speed and product availability.
- Supported team by training new staff on bar procedures and operational best practices.
- Monitored drink quality, providing feedback to enhance customer satisfaction and experience.
- Collaborated with kitchen staff to coordinate timely service of food and drinks during events.
- Resolved customer inquiries promptly, fostering positive dining experiences at the establishment.
- Restocked ice, condiments, and snacks.
Server
Batch Gastropub
04.2024 - 04.2025
- Delivered exceptional customer service in high-volume settings, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain order accuracy.
- Assisted in training new team members on menu offerings and service standards to enhance team performance.
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
- Processed orders swiftly using POS systems, maintaining accurate transaction records for daily operations.
- Recommended food and beverage pairings to guests, enhancing their dining experience through personalized service.
- Addressed customer complaints promptly, resolving issues to uphold establishment's reputation for quality service.
Host
Bubba Gump Shrimp
10.2018 - 12.2020
- Welcomed guests, ensuring a friendly and engaging first impression.
- Managed reservation systems, optimizing seating arrangements for efficiency.
- Collaborated with serving staff to coordinate guest needs and enhance service flow.
- Implemented feedback mechanisms to improve guest satisfaction and streamline operations.
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Assisted with menu knowledge, effectively communicating specials and recommendations to patrons.
Education
High School Diploma -
Miami Jackson Senior Highschool
Miami, FL06-2018
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
Accomplishments
While being employed at this fine establishment I can honestly say I have multiple accomplishments worth mentioning . To name a few I was promoted from Crew member to Crew leader within just a few short weeks of being hired. This position requires more attention to detail as well as more responsibilities. To add the most recent accomplishment as of a few weeks ago I was promoted to our manager in training program that is called HIPO program, this program ensures that if followed correctly it will prepare initiates to be the best managers necessary to operate under Rasing Canes standards and its demands.
Certification
- Certified Crew leader, Raising Canes -
Timeline
Crew Leader
Raising Cane's Restaurants
03.2025 - Current
Server
Batch Gastropub
04.2024 - 04.2025
Barback
Batch Gastropub
03.2024 - 04.2026
Host
Bubba Gump Shrimp
10.2018 - 12.2020
High School Diploma -
Miami Jackson Senior Highschool