ERIC CORDOBA
Field Fastener
Rockford,United States
4
Languages
19
years of professional experience
Concrete team player with strong work ethic aiming to leverage, learn and develop work experience in various paces, multitask, goal-oriented position that utilizes a combination of work experience of 10+ years an warehouse associate, reverse logistics, distribution warehousing, quality and 1+ years of customer service and retail administration.
Work History
Quality Technician
1 Year 5 Months- Laboratory environment inspections
- High organizational skills and high attention to detail
- Perform inspections to ensure material meets customers requirements and expectations
- Completed and submitted PPAPs (Production Part Approval Process)
- Read and understand material and process certifications
- Completed dimensional reports in Microsoft Excel
- Read, understand and balloon customer and industry standard prints and specifications
- Worked in Outlook, Microsoft Excel, Teams and Smartsheet
- Use of ERP (Enterprise Resource Planning)
Life Insurance Sales Agent
3 Months- Managed administrative tasks for policy sales and renewals with precision.
- Prospect, build and manage relationships with potential and existing customers.
- Service customers' inquiries and concerns.
- Handled customer inquiries and concerns to ensure satisfaction.
- Provided excellent customer service, addressing queries and concerns promptly.
- Collaborated with team members to share best practices and improve sales techniques.
- Participated in ongoing training sessions to stay updated on industry regulations and products.
- Develop and maintain knowledge of products and services.
- Followed up on cancellations to encourage former clients to renew policies.
Utility Locator
1 Month- Located underground utilities, including telecommunications, electric power, cable TV, gas, water, and sewer systems, with a focus on accuracy and safety.
- Searched for underground utilities in designated areas, marked locations accurately, and completed documentation and photography for each locate.
- Adhered to safety protocols while managing high-risk utilities.
- Performed outdoor utility locating to support infrastructure projects and maintain safety standards.
- Coordinated with other utilities to prevent service disruptions during repairs.
- Managed inventory of supplies and tools, ensuring availability for each project.
- Negotiated access rights with property owners for line installation on private property.
- Interpreted technical diagrams and blueprints to accurately install wiring and equipment.
- Provided excellent customer service, explaining technical issues in easy-to-understand terms.
Retail Administrator
1 Year 4 Months- Process and Fulfill Purchase Orders from major Big Box, Small Box, Online and brick-and-mortar Retail/Wholesale eCommerce Brand Partners with EDI portal platforms such as 850, 856 & 810 files.
- Disputed chargebacks and discounts from brand partners to maintain accurate financial records.
- Onboarding new B2B and/or B2C Retail/Wholesale customers through multiple platforms.
- Created draft orders for customers across multiple portal platforms to streamline order processing.
- Ensure consistency and accurate information between customer and warehouse.
- Prepare orders to deliver excellent presentation and quality standards.
- Constantly uploading products to various customers to expand our businesses.
- Process customer orders and card payments through platforms providing order confirmation as desired.
- Organized and shared daily sales reports and open payable status with management to enhance visibility into financial performance.
- Compiled detailed sales reports to track performance across various product lines.
Distribution Quality Associate
5 Years 8 Months- Reviewed certificates of compliance and test reports to identify non-conformances.
- Gathered metrics and provided actionable feedback to design and production teams, enhancing overall quality.
- Deliver daily quality reports to team on a daily basis.
- Identified opportunities for process and system enhancements to align with quality targets.
- Worked closely with internal, supplier and external audits to prepare materials and answer questions.
- Calculated defect percentages or averages to help locate root cause of problems.
- Identified production problems, recommending corrective actions to supervisors to prevent further wasted materials.
- Communicated product, process and documentation discrepancies to correct problems and achieve process improvements.
- Communicated product, process, and documentation discrepancies to resolve issues and facilitate process improvements.
- Eliminated imperfections from materials for improved quality and finish.
- Completed required compliance documentation to meet industry regulations.
- Resolved vendor inquiries, disputes and compliances.
- Closely monitored team performance by conducting various observations and tracking key metrics, identifying and managing underachievers appropriately.
- Supported team in order fulfillment by efficiently picking, packing, and labeling shipments.
Carpenter
5 Months- Inspected and replaced damaged framework or other structures or fixtures.
- Inspected finished projects for compliance with regulatory requirements, building codes, and zoning specifications, ensuring quality standards.
- Measured and cut materials to specified sizes for installation.
- Selected appropriate materials based on structural specifications.
- Operated power tools and other machinery safely according to guidelines.
- Maintained clean, organized work environments by following safety protocols, promoting safety and efficiency.
- Measured and cut materials accurately for installation, contributing to precise and reliable construction outcomes.
- Followed established safety rules and regulations to maintain safe, clean environment.
Warehouse Team Leader
8 Years 11 Months- Motivated and trained team members to meet team goals and uphold performance standards.
- Picked and staged outbound shipments in accordance with highest possible levels of quality and productivity.
- Shipped via Small Parcel companies.
- Picked and staged outbound shipments to ensure optimal quality and productivity standards.
- Enforced safety rules and policies to maintain a safe workplace environment.
- Supported manager in meeting budgeted financial goals through effective resource management.
- Followed proper procedures in handling employee incidents and initiating customer complaints.
- Managed shipping process using small parcel companies for efficient distribution.
- Coordinated LTL administration and arranged pickups to streamline transportation operations.
Education
Associate of Arts - Liberal Arts & Science
Skills
Quality Control
ERP
MS Word
Excel
Outlook
Smartsheet and Teams
Attention to detail
Warehouse Associate
Customer Service
Bilingual
LANGUAGES
Spanish, Native
Bilingual
English, Native
Bilingual
Timeline
Quality Technician
Field Fastener
01.2025 - 06.2026Read More
Life Insurance Sales Agent
Lloyd Agencies
10.2024 - 01.2025Read More
Utility Locator
USIC
08.2024 - 09.2024Read More
Retail Administrator
Teami Blends LLC
01.2023 - 05.2024Read More
Distribution Quality Associate
PACCAR PARTS
02.2017 - 10.2022Read More
Carpenter
R&D Thiel
08.2016 - 01.2017Read More
Warehouse Team Leader
PIERCE DISTRIBUTION SERVICES
08.2007 - 07.2016Read More
Rock Valley College
Associate of Arts from Liberal Arts & Science
Read More