Eric Costa

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational teams.

• Mohegan Sun Resort and Casino, Uncasville, CT, 10/01/2002, 12/31/2017, Table Games Shift Manager, Market or promote the casino to bring in business., Prepare work schedules and station arrangements and keep attendance records., Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy., Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary., Train new workers or evaluate their performance., Interview and hire workers.
• Real Estate Marketing Firm, Exeter, RI, 01/01/2018, Present, Owner, Formulate, direct, or coordinate marketing activities or policies to promote products or services., Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections., Develop pricing strategies, balancing firm objectives and customer satisfaction., Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities., Consult with product development personnel on product specifications, such as design., Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.