Eric Crowley
Clark
Summary
Highly accomplished PMP Certified Program/Project Manager with over 20 years of experience driving large-scale workforce transformation, capacity planning, and portfolio management initiatives for global organizations. Expertise in Agile (SAFe) and Waterfall methodologies, process optimization, and financial reporting (Capex/Opex). Proven ability to leverage data analytics (Tableau, Power BI, ETL) and PPM tools (Clarity PPM, JIRA) to improve resource utilization, enhance data integrity, and empower executive decision-making. Seeking a challenging Program Manager / Workforce Analytics role to lead strategic business alignment and deliver high-value outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Workforce Transformation Lead
Verizon
02.2025 - Current
- Analyze workforce data to gain actionable insights and align the workforce with business goals.
- Partner with cross-functional teams and senior leadership to ensure adherence to operating model standards and processes.
- Design and implement a business intelligence dashboard to empower executive decision-making.
- Provide direction to an offshore team on workforce transformation activities.
- Facilitate the quarterly Program Increment (PI) process.
- Implement process improvements to the Statement of Work (SOW) intake process.
Customer Success Manager / Project Manager
CafeX Communications
06.2024 - 02.2025
- Managed and executed client-facing projects totaling $2M.
- Collaborated with senior management and stakeholders to deliver and maintain a portfolio of projects.
- Created and executed change order requests, and documented and managed project risks.
- Coordinated delivery and dependencies across multiple teams to ensure project execution aligned with deliverable requirements.
Senior Portfolio Capacity Manager
Advantasure
08.2021 - 02.2024
- Developed and implemented comprehensive Power BI dashboards to facilitate executive decision-making in capacity and demand management, overseeing $35M in labor and non-labor costs.
- Generated Capex and Opex financial reports for the IT department’s $50M+ budget, enhancing fiscal oversight and strategy.
- Overhauled the data integrity framework, increasing data accuracy by 40%.
- Executed process improvement and cost efficiency projects, managing resources, scope, and budget.
- Spearheaded the Business Case submission and review process.
- Performed ETL on data from multiple sources, including PPM Pro, Excel, and relational databases.
Capacity and Planning Lead, CVP
New York Life
11.2018 - 08.2021
- Improved employee utilization to 100% through reporting for 950 employees.
- Improved time management metrics by 90% and led Annual Planning activities.
- Implemented new functionality and processes in Clarity PPM across seven modules (Project Management, Resource Management, Demand Management, Financial Management, Time Management, Portfolio Management, Roadmaps).
- Facilitated a quarterly stakeholder review process to devise and execute action plans on resource metrics improvements.
- Planned and executed workforce management projects, totaling $2M.
Project Manager, AVP
MUFG
04.2017 - 08.2018
- Reviewed project deliverables for waterfall projects.
- Developed process improvements for the CPMO department.
- Reviewed and approved project deliverables for the EPLC process and generated reports for project stakeholders.
- Monitored project progress and created detailed schedule reports on milestones and deliverables.
- Managed workload for 3 consultants and maintained project documentation.
Project Manager
Verizon Wireless
05.2013 - 04.2017
- Increased Clarity PPM system performance by 30% by implementing an auto project close process.
- Established and documented compliance controls, resulting in a 60% increase in data accuracy.
- Managed Agile and Waterfall projects across multiple IT areas, including cost management.
- Implemented a skills inventory and quarterly attestation process in Clarity PPM for 200 skills across 800 IT resources.
- Improved project and resource management data accuracy by 30% through collaboration with IT teams.
Sr. Project Coordinator (PMO)
Brown Brothers Harriman & Co.
10.2007 - 05.2013
- Responsible for supporting Clarity and Open Workbench for eight business lines.
- Implemented resource planning best practices for 1,000 resources using Clarity PPM.
- Managed major IT initiatives, including Asset Management, End User Computing, and the Annual Budget Process.
- Trained Project Managers and resources on the Clarity suite and related applications.
- Created/Reviewed Budget vs Actual reports and provided support regarding the year-end budget process.
Project Manager
Thomson Financial
09.1999 - 03.2007
- Managed daily operations for a staff of 35 employees in NYC and 40 in Bangalore, India, surpassing defined departmental goals (e.g., reducing abandon rate to
- Decreased production turnaround times from 72 hours to 12 hours.
- Implemented projects and product rollouts for the Thomson ONE platform.
- Collected business requirements and documented project plans using MS Project and Clarity PPM.
Education
Bachelor of Science - Business Management
Stockton State College
Pomona, NJ01.1999
Skills
- PPM & Agile: Clarity PPM, JIRA, SharePoint, Confluence, Salesforce, Workday, Open Workbench, Service NOW, Gitlab
- Data & Reporting: Tableau, Power BI, ETL, SQL, SAP Business Objects, Jaspersoft Studio
- Software: MS Office, MS Visio, MS Project, Quality Center, HTML, MS Windows, Oracle
Certification
- Project Management Professional (PMP) (2011)
- Certified SAFE 5 Agilist, Scaled Agile
- Certified CA Clarity PPM 13 Business Analyst
Timeline
Workforce Transformation Lead
Verizon
02.2025 - Current
Customer Success Manager / Project Manager
CafeX Communications
06.2024 - 02.2025
Senior Portfolio Capacity Manager
Advantasure
08.2021 - 02.2024
Capacity and Planning Lead, CVP
New York Life
11.2018 - 08.2021
Project Manager, AVP
MUFG
04.2017 - 08.2018
Project Manager
Verizon Wireless
05.2013 - 04.2017
Sr. Project Coordinator (PMO)
Brown Brothers Harriman & Co.
10.2007 - 05.2013
Project Manager
Thomson Financial
09.1999 - 03.2007
Bachelor of Science - Business Management
Stockton State College
Core Competencies
- Project & Program Management: Agile (SAFe), Waterfall, SDLC, International Project Management
- Resource & Capacity Planning: Resource Management, Capacity/Demand Management, Workforce Planning, Financial Reporting
- Process Improvement: Workflows, Documentation, Training, UAT, Data Integrity