Eric Cunningham
Littleton,CO
Summary
Information Technology Specialist, excelling at IT consultation, programming, quality assurance, problem solving, sales / marketing and customer service.
Overview
18
18
years of professional experience
Work History
IT Specialist
Self-employed
Littleton, CO
07.2017 - Current
- Identify customer's technology needs and develop products, plans or services to satisfy those needs
- Configure hardware, devices and software to set up work stations for customer's employees and individuals.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Established Satisfied Customer Base with Verifiable Positive Reviews
- Remove malware, ransomware and other threats from laptops and desktop systems.
- Market Data Analysis
- Collaborate with vendors to locate replacement components and resolve advanced problems.
- Ecommerce: Sales, Marketing, Customer Service, Social Media Marketing
- Collaboration and networking with developers and product managers to better provide customer needs
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Application Development
- Test and modify software, hardware, websites
- Risk Identification and Network Security
- Procure low cost inventory
- Research latest technology trends and products
- Upsell products and services to increase revenue
Electrician
ESS Metron / IBEW Local 68
Denver, CO
04.2011 - 10.2017
- Read and follow blueprints, schematics and wiring diagrams for installation of electrical devices
- Troubleshoot and maintain electrical services
- Fabrication of electrical mounting equipment
- Commercial and residential building electrical panel installation and wiring
Marketing Assistant Intern
Okun Brother's Shoes
Kalamazoo, MI
04.2010 - 04.2011
- Web site and advertisement development https://okunbros.com/
- Cold called over 20 potential customers per day to help with marketing efforts and increase sales.
- Collaborated with team members to help expand marketing channels.
- Shadowed professionals in different situations to increase marketing knowledge.
- Set up new and maintained existing sales accounts with local businesses
- Sales and Marketing efforts created a 36% increase in new accounts
- New accounts created increased sales revenue by 29%
Research Assistant
The Evaluation Center, Western Michigan University
Kalamazoo, MI
01.2009 - 04.2010
- Developed web sites for project staff
- Provided support on research and evaluation projects, including data entry, transcriptions of meetings and interviews, literature and data base searches, and document reviews
General Manager/Operator
Cunningham Farms
Concord, MI
05.2005 - 12.2008
- Project creation and management; start-to-finish
- Monitor product results in detail, documenting: successes, shortcomings and recommending course of action for improvement
- Research of product environment, production and product launch
- Hire, train, manage and lead employees
- Plant and maintain field crops
- Maintain 4000+ head of livestock
- Agricultural machinery engineering, operating and maintenance
Education
Bachelor's - Business Administration - Marketing, Environmental Studies
Western Michigan University
2011
Skills
- Problem Solving: can figure out and fix any problem
- Business: Data Analysis, Sales and Marketing, Social Media Marketing
- System Performance Assessment
- Resolving Problems and Incidents
- Microsoft Office
- Technical Support / Customer service
- LAN/WAN Network Install, Maintenance and Security
- Troubleshooting Network Issues
Timeline
IT Specialist
Self-employed
07.2017 - Current
Electrician
ESS Metron / IBEW Local 68
04.2011 - 10.2017
Marketing Assistant Intern
Okun Brother's Shoes
04.2010 - 04.2011
Research Assistant
The Evaluation Center, Western Michigan University
01.2009 - 04.2010
General Manager/Operator
Cunningham Farms
05.2005 - 12.2008
Bachelor's - Business Administration - Marketing, Environmental Studies
Western Michigan University
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