Eric Cutrona
Experienced Service Manager
Ellington
Summary
Dynamic Regional Service Manager with a proven track record at Brown Security Solutions, excelling in technical support and conflict resolution. Spearheaded employee training initiatives that enhanced team performance and improved service delivery processes. Recognized for fostering a collaborative workplace culture while effectively addressing complex customer issues.
Overview
12
12
years of professional experience
Work History
Regional Service Manager
Brown Security Solutions
New England
05.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Delivered technical support to resolve complex customer issues efficiently.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated existing processes for providing services and identified opportunities for improvement.
- Resolved conflicts between technicians, clients, or other personnel within the region.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited and trained new employees to meet job requirements.
Lead Service Technician
Brown Security Solutions
New England
09.2022 - 05.2023
- Conducted service appointments to diagnose and fix problems.
- Supervised a team of 5 junior technicians in their daily tasks.
- Provided technical support to customers on the phone and in-person.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Service Technician
Brown Security Solutions
New York
11.2017 - 09.2022
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Installation Technician
Ega Security
Sayreville
08.2013 - 11.2017
- Utilized technical manuals and online resources to stay updated on industry standards and new technologies.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Maintained detailed installation records and documentation for future reference and compliance.
- Worked with team members to install and maintain equipment.
- Resolved customer complaints related to installation issues in a timely manner.
- Updated system software as needed to ensure proper operation of the system.
Education
Some College (No Degree) - Computer Art
School of Visual Arts
New York, NYSkills
- Technical support
- Employee training
- Process improvement
- Conflict resolution
- Equipment maintenance
- Customer service
Timeline
Regional Service Manager
Brown Security Solutions
05.2023 - Current
Lead Service Technician
Brown Security Solutions
09.2022 - 05.2023
Service Technician
Brown Security Solutions
11.2017 - 09.2022
Installation Technician
Ega Security
08.2013 - 11.2017
Some College (No Degree) - Computer Art
School of Visual Arts
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