Eric Dahlin
Bedrock Property Management
Green Bay
1
Language
1
Certification
13
years of professional experience
Results-driven operations management professional with expertise in driving sales, enhancing customer service, and developing high-performing teams. Skilled in streamlining processes, managing daily operations, and delivering employee training while consistently exceeding performance targets. Known for strong problem-solving and communication skills, excelling in fast-paced environments that require effective leadership and organization.
Work History
Leasing Consultant
2 Months- Managed leasing operations for Broadway Lofts and The Fort at the Railyard, engaging prospective residents, conducting tours, and providing detailed information on available homes, amenities, and community features.
- Converted leasing inquiries into signed leases through consultative sales techniques, exceptional customer service, and effective follow-up.
- Streamlined the application process by assisting prospects with documentation, maintaining accurate data entry, and coordinating background and credit screening submissions.
- Served as a primary point of contact for residents, addressing service requests, complaints, and administrative needs to support retention and satisfaction.
- Resolved resident concerns professionally while collaborating with management on escalated issues and maintaining a positive community environment.
- Managed resident communications, distributing policy updates, notices, and important information with accuracy and professionalism.
- Oversaw high-volume front office operations, including phone inquiries, scheduling, record management, and daily administrative tasks.
- Maintained accurate resident and prospect databases while following Fair Housing regulations, privacy standards, and company compliance procedures.
Assistant Manager
6 Months- Led daily store operations while coaching and supporting associates to deliver consistent employee and customer experiences.
- Provided training, guidance, and performance feedback to develop associate skills and improve team effectiveness.
- Monitored and analyzed key performance indicators (KPIs), communicated trends to leadership, and supported initiatives to improve sales, service, and productivity.
- Ensured compliance with company policies, safety standards, and operational procedures to maintain a safe and organized workplace.
- Supported associate relations by addressing day-to-day concerns, providing policy guidance, and escalating issues when appropriate.
- Fostered a positive team culture through recognition, engagement, and strong communication across all levels of the organization.
Multi-Unit Operations Manager
4 Years- Managed multiple retail locations across Upper Michigan and Northeast Wisconsin, overseeing daily operations, staff performance, customer experience, and financial results.
- Developed and executed strategic initiatives to increase sales, improve profitability, and drive operational efficiency.
- Led hiring, scheduling, training, coaching, and performance evaluations for employees across multiple locations.
- Built and maintained strong relationships with vendors, suppliers, customers, and key stakeholders to strengthen partnerships and improve business outcomes.
- Managed inventory operations, including stock control, receiving processes, merchandising standards, and strategies to reduce excess or obsolete inventory.
- Created and implemented training programs focused on product knowledge, sales techniques, and customer service excellence.
- Developed pricing strategies through market analysis to align products with customer demand and maximize revenue.
- Negotiated with suppliers and vendors to improve costs while maintaining quality and availability.
- Improved employee engagement and retention through coaching, mentorship, and professional development initiatives.
- Streamlined operational processes to increase productivity, consistency, and overall store performance.
- Resolved customer concerns promptly while maintaining high standards of service and satisfaction.
Assistant Store Manager (ASM)
1 Year 3 Months- Assisted the Store Manager with daily operations, including inventory management, staff scheduling, merchandising, and customer service initiatives.
- Trained and supported new employees on company policies, procedures, and service standards to improve team performance.
- Executed merchandising strategies to enhance product visibility, store presentation, and sales results.
- Managed cash handling processes, reconciled transactions, and maintained accurate sales, returns, and void records.
- Resolved customer concerns involving purchases, refunds, and exchanges while maintaining high satisfaction standards.
- Supported loss prevention efforts by improving cashier accountability and identifying opportunities to reduce shrink.
- Monitored inventory levels, coordinated replenishment, and maintained accurate product records.
- Operated and monitored store equipment to support safe, efficient, and reliable daily operations.
Kitchen Manager
6 Months- Managed daily operations of a high-volume kitchen, ensuring efficient workflow, food quality, and timely service.
- Led a team of 2–5 kitchen staff, providing training, coaching, and performance feedback to improve productivity and team development.
- Implemented standardized recipes, portion controls, and inventory practices to maintain consistency while reducing waste and costs.
- Developed weekly staff schedules based on business demand while effectively managing labor expenses.
- Inspected and maintained kitchen equipment, coordinating repairs to minimize downtime and maintain operational efficiency.
- Established rigorous sanitation procedures, earning an A rating from the health department and recognition as one of the cleanest locations in the Titletown area.
- Mentored team members to enhance skills, improve performance, and deliver exceptional customer experiences.
Department Manager
1 Year 6 Months- Performed professional pest control treatments, including pesticide applications, trap placement, and baiting, while following safety regulations and industry standards.
- Developed customized treatment plans based on pest type, infestation severity, and environmental conditions to improve treatment effectiveness.
- Operated, maintained, and inspected pest control equipment to ensure reliable performance and minimize service interruptions.
- Prepared and applied pesticides according to manufacturer guidelines, maintaining proper dilution ratios and safe handling practices.
- Conducted follow-up visits to evaluate treatment effectiveness, resolve recurring issues, and maintain customer satisfaction.
- Managed procurement of materials, supplies, and equipment to support daily operations and service requirements.
Field Service Technician
3 Months- Conducted site inspections to identify pest issues, determine treatment needs, and implement effective control solutions.
- Applied pesticides safely and efficiently while following manufacturer instructions, regulatory requirements, and environmental safety standards.
- Operated, maintained, and inspected pest control equipment to ensure reliability and minimize downtime.
- Prepared chemical mixtures using proper dilution ratios and maintained accurate records of applications, treatments, and materials used.
- Addressed customer concerns through timely follow-up treatments, education, and recommendations for preventative measures.
- Educated clients on sanitation practices and property improvements to reduce future pest activity.
- Communicated job updates, treatment progress, and challenges with supervisors while maintaining compliance with safety protocols.
Foreman/Supervisor
9 Months- Led a team of 2–5 lawn care technicians, coordinating schedules, assignments, and daily operations to ensure timely completion of projects.
- Built and maintained strong client relationships by addressing concerns promptly and delivering high-quality service.
- Conducted employee performance evaluations, provided coaching, and supported team development and improvement.
- Performed quality inspections of completed work to maintain service standards and customer satisfaction.
- Utilized scheduling, inventory, and billing software to manage appointments, track materials, and support department operations.
- Operated and maintained landscaping equipment, including mowers, trimmers, blowers, and hedge clippers, while following safety procedures.
- Applied fertilizers, herbicides, and pest control treatments while identifying and addressing lawn health issues.
- Developed and managed annual departmental budgets, controlling expenses and improving operational efficiency.
Cashier
4 Months- Managed high-volume checkout operations during peak hours while maintaining speed, accuracy, and exceptional customer service.
- Processed transactions efficiently using POS systems, including discounts, coupons, gift cards, loyalty programs, and multiple payment methods.
- Maintained accurate cash drawers by reconciling discrepancies and ensuring proper transaction handling.
- Assisted customers with inquiries and concerns while providing a positive and professional shopping experience.
- Demonstrated strong attention to detail when handling complex transactions and maintaining accurate records.
Temp Worker
1 Year 7 Months- Adapted quickly across diverse industries and work environments, completing client-based assignments while developing strong operational and technical skills.
- Performed property maintenance, janitorial services, merchandising, event support, and general labor duties with a focus on efficiency, quality, and safety.
- Constructed and installed residential and commercial cabinetry, demonstrating precision, craftsmanship, and attention to detail.
- Supported event staffing, setup, and coordination to ensure successful execution and client satisfaction.
- Trained and supported new team members, promoting smooth onboarding and effective job performance.
- Maintained landscaped areas through routine gardening, plant care, and groundskeeping activities.
Facility Custodian
1 Year 1 Month- Performed routine cleaning, sanitation, and facility maintenance to maintain a safe, clean, and professional environment.
- Operated cleaning equipment including vacuums, floor buffers, and carpet cleaners while following proper safety procedures for chemicals and waste disposal.
- Maintained inventory of cleaning supplies, restocking materials as needed to support daily operations.
- Completed daily checklists and prioritized work orders/service requests based on urgency to ensure timely completion of tasks.
- Maintained compliance with company cleanliness standards, sanitation requirements, and facility safety protocols.
Stock Lead/Jean Expert
6 Months- Delivered exceptional customer service while building strong client relationships and enhancing the overall shopping experience.
- Executed merchandising strategies, product placement, and inventory replenishment to maximize sales and maintain store standards.
- Processed transactions, discounts, loyalty programs, and payments accurately using POS systems with zero discrepancies.
- Assisted with receiving shipments, verifying purchase orders, organizing stockroom inventory, and maintaining accurate inventory records.
- Supported store inventory counts and collaborated with team members to complete projects efficiently under tight deadlines.
- Applied upselling techniques and product knowledge to increase sales and improve customer engagement.
- Recognized by management for outstanding performance, quickly advancing from Part-Time Cashier to Full-Time Stock Lead within months and becoming one of the youngest leaders in company history.
Education
General Studies (HSD)
General Educational Development
Skills
Relationship management
Sales management
Business development
Leasing Operations
Retail & Property Management
Property Management
Leadership & Team Management
Customer complaint resolution
Budget management
Team Building & Retention
Scheduling & Time Management
Microsoft Office & Computer Proficiency
Certification
- Driver's License
- August 2024 to June 2028
- Michigan EID
Languages
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Leasing Consultant
Bedrock Property Management
06.2026 - CurrentRead More
Assistant Manager
DSW-Designer Shoe Warehouse
07.2025 - 01.2026Read More
Multi-Unit Operations Manager
Holy Smokes
05.2021 - 05.2025Read More
Kitchen Manager
Krispy Krunchy Chicken
04.2020 - 10.2020Read More
Assistant Store Manager (ASM)
Grand Central Station
10.2019 - 01.2021Read More
Field Service Technician
SPRING-GREEN LAWN, PEST & TREE CARE
04.2018 - 07.2018Read More
Department Manager
1st Choice Landscaping
03.2018 - 09.2019Read More
Foreman/Supervisor
Special Forces Lawn Care
04.2017 - 01.2018Read More
Cashier
Walmart
02.2017 - 06.2017Read More
Temp Worker
SEEK Careers/Staffing
07.2015 - 02.2017Read More
Facility Custodian
Eastco Building Services
06.2014 - 07.2015Read More
Stock Lead/Jean Expert
American Eagle Outfitters
11.2013 - 05.2014Read More
Penn Foster EDU
General Educational Development
Read More
Ramstein Global Communications High School
General Studies (HSD)
Read More