ERIC DANIEL CONTRERAS
Ventura,CA
Overview
8
8
years of professional experience
Work History
Adminstrative 3/Supervisor
UCLA Health
Goleta
04.2023 - Current
- Coordinating the activities of all staff supporting the area and interacting with faculty and residents to maximize patient care, resident education, and patient satisfaction.
- Performing the full range of administrative and support functions, including assisting in coordinating patient flow through the clinic from registration to discharge.
- Working as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operations.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
Administrative Assistant 2
UCLA Health
Montecito
11.2021 - 04.2023
- Utilized EPIC for data entry tasks, report filing, and scheduling.
- Collaborated with office staff for optimal customer experience by directing workflow and clear communication between doctors, staff, and patients, which increased patient satisfaction by 5%.
- Analyzed 40+ physician notes daily for lab scheduling, patient questions assistance, and referrals for imaging.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Acted as the primary point of contact for resolving complex issues, providing guidance and support, and maintaining a productive and positive work environment.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Mental Health Worker
Vista Del Mar
Ventura
01.2021 - 11.2021
- Monitored 9+ patients daily to determine needs and cater to patients/staff in any necessary duties
- Assisted therapist in delivering positive patient environment by optimistic and helpful attitude, increasing 7% patient engagement
- Assessed difficult situations to determine right protocol by identifying different strategies that will produce the best outcome
Waiter/Delivery Driver/ Cashier
Lucky's Thai Cuisine
Ventura
06.2017 - 10.2021
- Provided a positive customer experience with friendly, courteous, helpful service
- Along with handling customer complaints in a polite and empathetic manner
- Performed cashier responsibilities, food and deliver preparation, and maintained an organized setting for 80+ daily customers and staff
- Trained 6 newly hired workers to ensure superior customer service and conflict resolution plans were applied to maintain customer satisfaction
Student Representative Supervisor
Santa Barbara City College
Santa Barbara
08.2016 - 05.2020
- Advised 50+ students/parents/community in troubleshooting accounts, academic college information, and conducted campus tours
- Coordinated 10 events with team members regarding student welcomes, conducting scheduling and food distribution with around 400 attendees
- Mentored a team of 11+ student representatives assessing strengths and overall skills which improved productivity for tasks by 21% daily
Education
B.S. - Health Information & Technology
Shasta College
Redding, CA05.2026
Certificate -
UCLA Health Leadership Development Program
06.2024
A.A - Health Information Technology
Santa Barbara City College
Santa Barbara, CA05.2024
Certificate - Medical Coding
Santa Barbara City College
Santa Barbara, CA05.2024
A.A - Liberal Arts
Santa Barbara City College
Santa Barbara, CA05.2021
Skills
- Spanish
- EPIC
- Microsoft Office (Word, Excel, SQL)
- Medical terminology
- Presentation skills
- Computer Proficiency
Timeline
Adminstrative 3/Supervisor
UCLA Health
04.2023 - Current
Administrative Assistant 2
UCLA Health
11.2021 - 04.2023
Mental Health Worker
Vista Del Mar
01.2021 - 11.2021
Waiter/Delivery Driver/ Cashier
Lucky's Thai Cuisine
06.2017 - 10.2021
Student Representative Supervisor
Santa Barbara City College
08.2016 - 05.2020
B.S. - Health Information & Technology
Shasta College
Certificate -
UCLA Health Leadership Development Program
A.A - Health Information Technology
Santa Barbara City College
Certificate - Medical Coding
Santa Barbara City College
A.A - Liberal Arts
Santa Barbara City College
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