Adaptable employee well-versed in customer service and trouble shooting. Managing challenging situations with reasoned judgement and sound decision-making. Motivated to maintain integrity of company and company values.
Overview
9
9
years of professional experience
Work History
Maintenance Technician 1
The Chesapeake Retirement Home
Newport News, VA
12.2021 - Current
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Security Officer
The Chesapeake Retirement Home
Newport News, VA
02.2021 - 12.2021
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Checked and verified photo identification prior to granting facility access.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Reported irregularities such as fire and safety hazards to maintenance.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Cafe Cook
The Chesapeake Retirement Community
Newport News, VA
06.2019 - 02.2021
Maintained food safety and sanitation standards.
Measured, weighed and mixed appropriate ingredients according to recipe directions.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Managed opening and closing shift kitchen tasks.
Identified inefficiencies leading to improved productivity.
Suggested actionable improvements to streamline training procedures.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Crane Rigger
Furlough & Sons Concrete Forming Co.
Murrells Inlet, SC
08.2017 - 05.2018
Reported defects on equipment or rigging to proper supervisor.
Completed and submitted daily inspection sheet for rigging equipment.
Assisted in rig down, disassembly and loading of crane.
Helped set up and rig up crane.
Positioned cranes in response to hand signals and observed load hookup to determine safe load capacities.
Increased performance by safely and efficiently operating heavy machinery and equipment.
Followed top piling techniques when working with various types of piles to complete projects safely and on-time.
Rigged for heavy lifts according to blueprint requirements.
Secured safety equipment and always used gear according to requirements.
Communicated with equipment operators to accomplish smooth and efficient transports.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Anchored pieces to fixed structures with bolts and clamps.
Hospitality Supervisor
The Service Companies
Newport News, VA
01.2010 - 11.2014
Increased customer service ratings significantly through personable service.
Collaborated with various team members to meet guests' requests.
Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
Offered appropriate reservation options based on expected attendees when coordinating events.
Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
Held meetings with managers and hourly employees for positive engagement and goal setting.
Performed opening ceremonies for hotels such as Hyatt, Hilton and Wyndham
Traveled to different properties for company support or to find resolutions to improve company brand.