ERIC DANILEWICZ
Magnolia,TX
Summary
To secure a management position in a growing, dynamic company with an emphasis on customer service and maximizing profitability and shareholder equity. Instrumental and creative Instructional Designer offering 15 years' experience in technology integration and curriculum planning for various professions. Specialist in delivering assessment of information and design to develop value-added learning programs that accomplish business objectives. Personable leader in fostering relationships with stakeholders and gaining vital insights on educational needs. Expert in leading multiple teams while coordinating with subject matter professionals to drive effectiveness and achieve success.
Overview
9
9
years of professional experience
Work History
Market Manager, Instructional Designer/Trainer
Nielsen Television Ratings
Houston, TX
10.2018 - 02.2024
- Developed organizational e-learning programs and implemented
- Provided training and guidance on new software applications related to market needs.
- Designed assessments to measure student learning outcomes effectively.
- Conducted usability tests on new software applications related to instructional design needs.
- Assisted project managers with budgeting tasks related to instructional design projects.
- Strong knowledge of Articulate, Caravan, Camtasia, MS 360 suite
- Developed and Remote supported multiple direct reports/ Raised market revenue 30% in first year
- Coordinated with internal teams to develop content that resonates with target audiences.
- During our web recruitment pilot, I was in the lead position/ I was heavily involved in the implementation, and execution of this program
- Remote management specialist
- I was asked to develop/execute a program for engagement during the pilot
- I created/taught/followed up on this program from start to finish
- Conducted coaching sessions daily with team members/ Handled all HR related issues for my direct reports
- Strong leadership skills, execution is at a very high level
- Adapted quickly to changing environmentConducted in-person interviews with Nielsen Families to ensure they meet established criteria
- Displayed a Safety oriented mindset, worked with our safety counsel on development of safety protocol
- Maintained operational excellence within the KPI’s, exceeding all metrics
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participated in professional societies
- Contributed to team effort by accomplishing related results as needed.
Store manager Multi - unit
Exclusive Wireless Inc. (T-Mobile)
11.2015 - 09.2018
- Responsible for full operation of retail stores including opening, closing, staffing, service levels, cash and inventory
- Make staffing adjustments as needed to meet the needs of the business
- Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most which is close to the customer and sales team
- Establish and exceed organizational performance and individual performance goals
- Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies
- Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis
- Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership
- Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards
- Ability to motivate, encourage, coach, develop, lead and train a winning sales team
- Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries
- Ensure that sales associates are up to speed on training for new products and offerings, and know the sales techniques necessary to sell them
- Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
Store Manager
Patrick James Inc. Store 12
11.2014 - 11.2017
- Completed store operational requirements by scheduling and assigning employees; following up on work results
- Maintained store staff by recruiting, selecting, orienting, and training employees
- Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Increased profits 18% ytd
- Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensured availability of merchandise and services by maintaining inventories levels
- Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; studying trends
- Merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
- Secured merchandise by implementing security systems and measures
- Protects employees and customers by providing a safe and clean store environment
- Maintained the stability and reputation of the store by complying with legal requirements
- Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Maintained operations by coordinating, and enforcing program, operational, and personnel policies and procedures
- Contributed to team effort by accomplishing related results as needed
- Created a strong leadership culture
- One that focuses on the employee/management relationship.
Education
Business
UNIVERSITY OF TEXAS PAN AM
Edinburg, TX08-1987
Skills
- Cross-Functional Team Leadership
- Schedule Coordination
- Strategic Planning
- Performance Reporting
Hobbies and Interests
- Computers / Networking
- Construction
- Cycling
- Family Activities
- Travel
- On-line flying
- Boy scouts of America
Languages
Spanish
Professional
English
Professional
Affiliations
- I have been a board member multiple times for various civic organizatiojns.
Timeline
Market Manager, Instructional Designer/Trainer
Nielsen Television Ratings
10.2018 - 02.2024
Store manager Multi - unit
Exclusive Wireless Inc. (T-Mobile)
11.2015 - 09.2018
Store Manager
Patrick James Inc. Store 12
11.2014 - 11.2017
Business
UNIVERSITY OF TEXAS PAN AM
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