Eric Davenport
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
Work History
Client Success Representative
Donnelley Financial Solutions Inc.
01.2020 - 04.2023
- Responded to individual client support issues via phone, email, and chat.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created customer support strategies to increase customer retention.
- Investigated and resolved customer inquiries and complaints quickly.
Pricing Analyst
Donnelley Financial Solutions Inc.
03.2016 - 01.2020
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Analyzed plans and specifications to identify scope and cost of projects.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
Account Manager
Donnelley Financial Solutions Inc.
01.2013 - 04.2016
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Education
Associate of Arts - Social Sciences
Fullerton College
Fullerton, CA06.1993
Skills
- Client Relations Skills
- Customer Service
- Problem Resolution
- Customer Relationship Management
- Account Management
- Client Service Optimization
- Customer Account Management
- Strategic Communication
- Microsoft Office
- Collaborative Environments
Play Drums
I have played drums since the age of 13 and have recorded and toured with many bands over the years.
Timeline
Client Success Representative
Donnelley Financial Solutions Inc.
01.2020 - 04.2023
Pricing Analyst
Donnelley Financial Solutions Inc.
03.2016 - 01.2020
Account Manager
Donnelley Financial Solutions Inc.
01.2013 - 04.2016
Associate of Arts - Social Sciences
Fullerton College
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