Eric Decker

Work directly with deans to certify graduation for both undergraduate and graduate students

Order and send diplomas for new graduates using the ODA (Online Diploma Application), as well as assist deans with questions regarding the application

Oversee edits relating to student demographic changes

Provide various registration reports to deans and departments

Tracking and removals/additions of various registration restrictions

Responsible for providing dates relating to course registration for each semester

Ensures strict compliance with FERPA regulations

Provide trainings and procedural refreshers to staff

Work closely with colleagues on management team to discuss new procedures/policies

Extensive utilization of homegrown Rutgers programs, TSO and IMS

Help staff, departments and deans with troubleshooting issues relating to student records

Work closely with deans and departments to ensure proper updates of student academic records

Responsible for coding and tracking of disciplinary sanctions on student records as requested by Rutgers Office of Student Conduct

Posting of summer session and exchange credits taken at host universities to Rutgers records

Process prefix reports provided by deans

Add late degrees and certificates to student records

Provide trainings and procedural refreshers for staff

Responsible for processing late rosters submitted by either departments or instructors

Oversee and check for accuracy on both student and staff transcript requests submitted through the Rutgers Transcript Request System

Maintain requests for grade changes submitted through the Electronic Grade Change System and the Rosters & Electronic Grading Information System

Ensure FERPA guidelines are enforced

Work closely with colleagues on management team to discuss new procedures/policies

Extensive utilization of IMS, a homegrown student database

Work in conjunction with the Transcripts Supervisor to ensure adequate customer service

Assist staff with official transcript issues

Assist staff with mailing during peak periods

Provide assistance to students in person and via telephone

Provide Transcript Request System trainings to staff and new employees

Assisted students in person with issues pertaining to registration

Registered students for courses, including locating open sections and obtaining special permission numbers

Assisted in organizing and conducting remote registration programs on all three Rutgers-New Brunswick campuses

Answered phone calls regarding registration

Kept orderly files of registration transactions

Organized and metered outgoing mail