Eric Dennis
Dacula,GA
Summary
Professional with strong expertise in IT support, prepared to excel in technical role in a senior living environment. Known for effective troubleshooting, network management, and software support. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, with proven skills in problem-solving, communication, and customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Shady Oaks Healthcare Facility
07.2023 - 10.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Support Intern
Atlanta Senior Living Center
01.2023 - 05.2023
- Designed and evaluated WAN and LAN connectivity technologies.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
Bachelor's - Information Technology
Georgia Southern University
Statesboro, GA07-2025
Skills
- Patience and Empathy
- Electronic Health Records
- Elderly Care
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- Wireless Networking
- Server Management
- Network Administration
- Operating system management
- Technical Support
Certification
- Electronic Document Associate (Issued in March 2023)
- CompTIA A+ (Issued in August 2023)
- CompTIA Network+ (In Progress)
Timeline
IT Support Specialist
Shady Oaks Healthcare Facility
07.2023 - 10.2024
IT Support Intern
Atlanta Senior Living Center
01.2023 - 05.2023
Bachelor's - Information Technology
Georgia Southern University
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