Eric Derby
Sales Engineer / Solutions Consultant
Cedar Park,TX
Summary
Achieved over 160% of quota at Avaya, demonstrating exceptional skills in cloud computing and relationship building. Pioneered innovative customer solutions, leveraging technical consulting, and strategic partnerships to drive significant business growth. Excelled in transforming customer experiences through cutting-edge technology and design thinking.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Customer Solution Architect
Avaya
1 2024 - Current
- Work with customers to focus on holistic approach to customer and employee experience
- Specifically, focusing on specific customer business goals, issues, and needs that empower them to make amazing experiences for their customers and employees
- Worked with business unit and company leaders to convert business goals and KPIs to actionable road maps and deliverables
- Worked with both regulated (i.e. Healthcare, finance, utilities, etc.) and unregulated (i.e. Retailers, service providers, etc.).
- Fostered innovation by researching and applying emerging technologies in machine learning and AI to solve complex business problems.
- On track to 100% attainment for FY '24
- Work with team to close multiple multimillion dollar renewal contracts.
- Closed various cloud contracts for both in house and alliance partners valued in millions of dollars.
Solutions Consultant
Avaya
12.2021 - 01.2024
- Worked with customer to move to OPEX and subscription models.
- Helped customers to understand merging of existing and new cloud technologies.
- Closed multimillion dollar cloud contracts that merged existing and current technologies.
- Increased client satisfaction by providing tailored solutions based on individual needs and industry trends.
- Worked with accounts that have be previously unmanaged to build robust relationships built on trust.
- Consistently obtained 100% of quota
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
Sales Engineer III
Avaya
02.2019 - 12.2021
- Optimized sales pipeline management by regularly reviewing progress against goals and adjusting strategies as needed to stay on track towards annual objectives.
- Tailored technical presentations to suit audience, making complex solutions understandable and compelling.
- Achieved sales targets consistently by adopting consultative selling approach that built trust with clients.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Utilized advanced technical knowledge to gain competitive edge in th market by effectively showcasing product capabilities in comparison to competitor offerings.
- Consistently obtained over 100% of quota
Sales Director
Zuludesk Inc.
04.2018 - 12.2018
- Responsible for developing and implementing sales processes and strategies for sales across North America
- Duties and responsibilities include pre-sales, customer success team, and support
- Implemented effective territory/account planning, forecasting, lead management, and customer success to ensure a world-class customer journey from initial contact to renewal
- Increased sales in North America to more than an average of 350% year-over-year growth
- Developed sales plan/customer acquisition strategies, both long and short term, to ensure continued growth
- Lead only direct sales team in the company, including managing key reseller relationships within North America
- Worked to develop sustainable support, success, and professional services strategies to attract larger and more high value customers
- Provided executive level summaries of business to CEO and VP of Sales and Marketing, including analysis of customer profiles, demographics, and customer service/retention cost by customer type to identify the highest value customers.
Senior Systems Engineer
Apple Inc.
10.2014 - 04.2018
- Worked with customers to focus on the value proposition of Apple devices in their environment
- Working with both inside and field teams demonstrated the easy of deployment, the cutting edge technology, and allowed them to realize that the art of the possible was actually possible
- Served as a point of escalation for many complex back office and deployment issues
- Served as a primary point of contact for cross functional team (back office, support, sales, and operations) to solve many difficult customer related issues
- Responsible for quota that exceeded $500 million dollars
- Served as a deployment best practices resource for customers
- Pioneered process that saved Apple and customers millions of dollars of lost time and resources
- Pioneered first one to many webcast that allowed Apple experts to reach larger audiences
- That was then transformed into a sustainable program
- Responsible for weekly training/briefing of Account Executives to keep them update on the latest trends
- Worked with AppleCare support teams to ensure that they had alignment on current customer trends.
Skills
Cloud services
Requirements Gathering
Business solutions
Client Engagement
Client Relationship Management
Interpersonal Communication
Problem-Solving
Certification
University of Colorado Boulder: Customer Experience Certificate
Awards
- Avaya, Circle of Excellence - FY '23
- Avaya, First place Cloud Presentation Contest - September 2019
- Apple, Systems Engineer of the Year - 2016, 2015, 2011
- Apple, System Engineer of the Quarter - Q1 FY' 15, Q2 FY '11, Q2 FY '10, Q1 FY' 09
Volunteer Experience
- Boy Scouts of America, Assistant Cubmaster, 01/01/18, 09/30/20, Cubmaster Key, Scouter Training Award, Den Leader Training Award
- Boy Scouts of America, Cubmaster, 09/01/20, 05/31/22
- Boy Scouts of America, Den Leader, 05/01/22, Present
- Boy Scouts of America, Assistant Scoutmaster, 01/01/21, Present
Timeline
Solutions Consultant
Avaya
12.2021 - 01.2024
Sales Engineer III
Avaya
02.2019 - 12.2021
Sales Director
Zuludesk Inc.
04.2018 - 12.2018
Senior Systems Engineer
Apple Inc.
10.2014 - 04.2018
Customer Solution Architect
Avaya
1 2024 - Current
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