Eric D’Gabriel
Sanford,FL
Summary
Professional technical manager, instructor and field service engineer, with decades of experience and peer accolades. Decorated US Navy Electronics Technician with a Secret Security Clearance. Displays detailed knowledge of military technology, methodology, and practices. Working familiarity with military Instructional Design. Operations and Technical Manager with 30 years of advanced experience in technical service and project management, IT and Network Systems, practical applications, research and development, customer service, technical support, quality control, safety, electricity and electronics. Managed regions and districts, nationally and internationally, successfully. Proven skills in P&L management, travel management, strong leadership, business management, and corporate training. Very successful managing resources across multiple territories, delivering business goals on time or early, developing new methods for increasing revenue, decreasing costs, and developing personnel, and providing excellent customer service, while increasing the value of the company as a whole. Network, computer hardware and software expert, CompTIA A+ and Security+ certified, with extensive knowledge of MS Office, MS Windows, Cisco networking creation and management, network security principles, and various database systems.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Military Security Senior Instructor
Advantor Systems Corp
08.2014 - 10.2024
- Responsible for travelling to any US military base or affiliated US military installation or facility, CONUS and OCONUS, to install, troubleshoot and instruct on operation, administration, maintenance and installation of various Security systems, networks, devices including Cisco programmed and managed network switches, network servers, video management systems, CCTV cameras and encoders
- Installing, troubleshooting and instructing on operation, maintenance and installation of various network software, applications, and settings, and documenting any solutions or procedures
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Trained internal employees including technicians, installers, instructors and other departments
- Trained military security and civil engineering personnel and government employees
- Prepared evaluations of technical skills for purposes of professional certifications
- Created new and innovative training materials including manuals, MS PowerPoint and Word presentations, webinars, videos, Teams and Zoom training sessions
- Arranged my own training schedules and timetables
- Managed my own travel arrangements and expenses
- Submitted daily and weekly project reports
- Developed and implemented lesson plans to instruct students on principles of mathematics, science and English.
- Provided individualized instruction to students to improve their academic performance.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Established positive classroom environment, promoting open communication and mutual respect among students.
- Implemented project-based learning initiatives, fostering creativity and critical thinking skills in students.
Operations & GRC/MRC Technical Manager
Sears Holding Corp
07.2009 - 06.2014
- Oversee production, productivity, cycle time, payroll, cost per repair, recall service
- Evaluate, train and retain technical and support staff
- Expertise in Sears service software such as FLMS, NPS, LIS, LAWSON, and INTELLEX.
- Recognized twice with prestigious Home Services Power Of Performance Award by Operations VPs
- Developed and implemented IT security policies and procedures to protect company data.
- Provided technical support for hardware, software and networking issues.
- Managed team of 20 engineers in design, development, implementation and maintenance of computer systems.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Developed suggestions for technical process improvements to optimize resources.
- Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.
- Increased employee productivity by 200% through training and mentorship.
- Completed projects 55% faster than expected, exacting cost savings of $35000 in 6 months.
Dealer Technical Support Manager
Francotyp-Postalia, Inc
01.2005 - 02.2009
- Designed, managed, and implemented certification technical training across FP Inc product lines and systems Nationwide
- Processed payments from customers, including cash and credit cards.
- Prepared paperwork for new and used vehicle sales, such as contracts, titles, and warranties.
- Performed minor maintenance services on vehicles, such as oil changes and tire rotations.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for superior job performance.
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
- Increased FP Dealer satisfaction ratings by300% by increasing sales revenue in all dealers by an average of 500% through training and mentoring.
Florida Regional Service Manager
Neopost, Inc
07.1992 - 01.2005
- Supervised field service technicians throughout 6 states including Ohio, Florida, Pennsylvania, Louisiana, Minnesota, and Arizona
- Balanced branch service budgets while overseeing technical and sales cross-training programs across all product lines
- Developed promotional assessment tools utilized within the organization
- Enhanced client satisfaction by optimizing territory management
- Facilitated service technician promotions through instructional sessions
- Promoted to management following sustained performance excellence
- Developed and implemented service policies and procedures to ensure customer satisfaction.
- Maintained records of customer feedback, complaints, and suggestions for improvement.
- Provided technical support for customers in the field and resolved escalated customer service issues.
- Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
- Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within the region.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Radar and Sat Comm Electronics Technician
Westinghouse International
09.1991 - 04.1992
- Managed installation, maintenance, start-up testing, and technical training for technicians and Air Force personnel
- Maintained functionality of Radar and Sat Comm equipment
- Tested and maintained various components
- Calibrated electrical instruments and test equipment employing oscilloscopes and signal generators multimeters, and a variety of other precision tools
- Developed detailed testing procedures for new products to ensure quality control standards were met.
- Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
- Performed preventive maintenance on electronics systems to ensure optimal performance.
- Created, aligned, and optimized electrical instrumentation and testing equipment.
- Developed comprehensive technical documentation, including schematics, diagrams, and user manuals, facilitating smooth user adoption of new technologies.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Led preventative maintenance and inspections to limit electrical issues.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Improved team collaboration by training junior technicians on proper diagnostic and repair techniques.
- Optimized equipment functionality with regular preventative maintenance tasks.
Field Service Engineer
Quipp Systems, Inc
01.1989 - 08.1991
- Hired union installation personnel, reviewed operations, provided technical training of newspaper staff, and corrective maintenance worldwide.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers with adherence to provided technical blueprints and schematics
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Developed technical solutions to resolve customer issues.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
Electronics Technician
U.S. Navy Ships and Stations
01.1983 - 01.1989
- Worked on all ship's electronics devices, and managed the Radar, Navigation, and Television Station shops
- Served in collateral roles as Ship's Electrical Safety Officer, Ship's Antenna Maintenance Supervisor, Ship's Driver, ESWS technical training for ET Shop, and MARS operator
- I was awarded the Navy Achievement Medal, Armed Forces Expeditionary Medal, Good Conduct Medal, Sea Service Deployment Ribbon, Navy Unit Citation; Battle E Ribbon, Letter of Appreciation, Captain USS Guadalcanal, Letter of Commendation, Captain USS Raleigh, and completed tour of duty and received an Honorable Discharge
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Calibrated electronics instruments using standard test equipment such as oscilloscopes, signal generators and multimeters.
- Developed comprehensive technical documentation, including schematics, diagrams, and user manuals, facilitating smooth user adoption of new technologies.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
University of The State of New York
Albany, NY01.1990
US Navy Electronics Technician - Electronics Technician “A” School, Nuclear Propulsion System “C” School, AN/SPS-40 DMTI “C” School, Omega Set Maintenance “C” School, AN/APX-72 CRS “C” School, Antenna Maintenance School, LN-66“C” School, Shipboard Soldering “C” School, Shipboard Damage Control-Boundary Man, Ship’s Safety Officer
NTC Orlando
Orlando, FL09.1984
Certified CompTIA A+ and Security+ Technician -
Computing Technology Industry Association
Certified Advantor Senior Instructor - Operations, Administration, Installation, ESS Management, Security
Advantor
Certified Neopost Inc & Francotyp-Postalia Inc Technical Trainer - full product lines
Neopost Inc & Francotyp-Postalia Inc
Certified USPS Compliance Auditor -
Neopost University
Fremont, CA01.1998
Certified Microsoft Office - 1997-2024
Certified CPR and First Responder Emergency First Aid Medic -
Central Texas College
Licensed in the State of Florida as an insurance agent - Life, Health, and Annuities
Secret Security Clearance -
US Navy, Westinghouse International, Advantor Systems
Skills
- Student Engagement
- Teaching strategies
- Interactive Learning
- Training delivery
- Online Instruction
- Performance Improvement
- Online Teaching
- Diversity awareness
- Subject matter Expertise
- Learning Management Systems
- Blended Learning
- Feedback provision
- Multimedia integration
- Assessment creation
- Adult Learning Theory
- Expert in MS Powerpoint, Excel, Word, Sequel
- Video instruction
- Course evaluation
- Mentoring abilities
- Relationship Building
- Lesson Planning
- Adaptive Learning
- Mentoring
- Curriculum Development
- Report Management
- Performance monitoring
- Cross-cultural communication
- Documentation requirements
- Recordkeeping requirements
- Program Management
- Learning Assessments
- Facilities Management
- Class Scheduling
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Classroom Management
- Active Listening
- Effective Communication
- Positive Learning Environment
- Adaptability and Flexibility
- Creative Problem-Solving
- Decision-Making
- Interpersonal and Social Skills
- Safety Procedures
- Student Motivation and Engagement
- Team building
- Safety Protocols
- Self Motivation
- Behavioral Management
- Interpersonal Skills
- Professionalism
- Student Support
- Educational research
- Documentation And Reporting
- Schedule Management
- Student Motivation
- Differentiated Instruction
- Continuous Improvement
- Adaptability
- Written Communication
- Classroom Safety Practices
- Student assessment
- Performance Evaluation
- Technology Integration
- Program Oversight
- Character Building
- Instructional observations
- Content delivery
- Teamwork and Collaboration
- Multitasking Abilities
- Positive Reinforcement
- Student-Centered Learning
- Task Prioritization
- Analytical Thinking
- Goal Setting
- Interpersonal Communication
- Team Teaching and Collaboration
- Group and individual instruction
- Time management abilities
Collateralpositions
- Volunteer Instructor to Chicago Board of Education – Arithmetic and English for 5th and 6th grade
- Volunteer Instructor and Mentor to Broward County Board of Education – All courses for all grades
- Cuyahoga County Education Board Of Review for Technical Trade Schools
- USS Raleigh LPD1 Enlisted Surface Warfare Trainer - Electronics Shop
- Neopost Technical Trainer, National Roving Training Manager
Affiliations
- American Legion, VFW
Certification
- CompTIA Certification A+ & Security+
- OSHA Certified
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- Florida Driver's License
- First Aid Certification
- Forklift Certification
- Florida State Licensed Life Insurance Agent
Awards
Armed Forces Service Medal, US Navy Achievement Medal, Good Conduct Medal, USS Raleigh LPD1 Letter of Commendation, USS Guadalcanal Letter of Appreciation, Ships Service Ribbon, 5 years consecutive Neopost Technician of the Year, Quarter and Month, FP Dealer letters of apprecation, 2 years consecutive Sears Home Services Power Of Performance Award by Operations VP, 20 letters of appreciation for training and other services from various US Military bases.
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Latin
Limited Working
Timeline
Military Security Senior Instructor
Advantor Systems Corp
08.2014 - 10.2024
Operations & GRC/MRC Technical Manager
Sears Holding Corp
07.2009 - 06.2014
Dealer Technical Support Manager
Francotyp-Postalia, Inc
01.2005 - 02.2009
Florida Regional Service Manager
Neopost, Inc
07.1992 - 01.2005
Radar and Sat Comm Electronics Technician
Westinghouse International
09.1991 - 04.1992
Field Service Engineer
Quipp Systems, Inc
01.1989 - 08.1991
Electronics Technician
U.S. Navy Ships and Stations
01.1983 - 01.1989
Certified Advantor Senior Instructor - Operations, Administration, Installation, ESS Management, Security
Advantor
Certified Neopost Inc & Francotyp-Postalia Inc Technical Trainer - full product lines
Neopost Inc & Francotyp-Postalia Inc
Certified Microsoft Office - 1997-2024
Certified CPR and First Responder Emergency First Aid Medic -
Central Texas College
Licensed in the State of Florida as an insurance agent - Life, Health, and Annuities
Secret Security Clearance -
US Navy, Westinghouse International, Advantor Systems
- CompTIA Certification A+ & Security+
- OSHA Certified
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- Florida Driver's License
- First Aid Certification
- Forklift Certification
- Florida State Licensed Life Insurance Agent
Associate of Science - Electrical, Electronics And Communications Engineering
University of The State of New York
US Navy Electronics Technician - Electronics Technician “A” School, Nuclear Propulsion System “C” School, AN/SPS-40 DMTI “C” School, Omega Set Maintenance “C” School, AN/APX-72 CRS “C” School, Antenna Maintenance School, LN-66“C” School, Shipboard Soldering “C” School, Shipboard Damage Control-Boundary Man, Ship’s Safety Officer
NTC Orlando
Certified CompTIA A+ and Security+ Technician -
Computing Technology Industry Association
Certified USPS Compliance Auditor -
Neopost University
Similar Profiles
Ray MarmolejosRay Marmolejos
Tier 4 Technician at Advantor SystemsTier 4 Technician at Advantor Systems
Breanna TaylorBreanna Taylor
Electronics Maintenance Technician at AdvantorElectronics Maintenance Technician at Advantor
Donald StockhamDonald Stockham
Manufacturing Engineering Manager at Stewart Systems Bakery LLC (Middleby Corp)Manufacturing Engineering Manager at Stewart Systems Bakery LLC (Middleby Corp)