ERIC DIAMOND
Livingston
Summary
Dynamic product and technology executive with 20+ years of experience driving revenue through strategic product vision and data-driven innovation. Proven track record of enhancing user engagement and optimizing customer experiences across diverse platforms by leveraging analytics and cross-functional partnerships.
Overview
22
22
years of professional experience
Work History
Founder & Product Lead
PUSHSEND AI
01.2024 - Current
- Defined and led product vision for an AI-driven customer intelligence platform (in beta) serving B2C e-commerce companies and automotive dealerships.
- Owned product roadmap and prioritized features to align platform architecture with strategic business goals.
- Built systems leveraging CRM data, behavioral signals, and transaction history to enhance personalized engagement and customer lifecycle optimization while developing pricing and go-to-market strategies that supported revenue growth.
- Developed SaaS pricing strategy and packaging for audits and platform subscriptions.
- Leveraged customer data to enhance personalization efforts and provide actionable insights for sales teams.
- Worked closely with sales and marketing to drive positioning and adoption.
- Used analytics and behavioral data to improve engagement and conversion.
Sr. Product Consultant
VERIZON COMMUNICATIONS
01.2024 - 01.2026
- Led product strategy and execution for a B2C AI-driven promotions platform delivering personalized experiences across 7,000+ retail locations and 50,000+ digital screens.
- Emphasized real-time engagement, customer data utilization, and performance measurement to enhance in-store experiences and drive revenue.
- Led execution of AI-driven personalization and targeting systems.
- Owned product roadmap and requirements for retail and digital engagement platforms.
- Developed value frameworks linking personalization to campaign effectiveness.
- Leveraged analytics and customer data to optimize engagement and increase conversion rates.
- Partnered with leadership, engineering, and marketing teams to align to business goals.
Chief Product & Technology Officer
TRIBECA DIGITAL (Acquired)
01.2010 - 01.2024
- Owned product vision, architecture, and roadmap across multiple platforms.
- Led product architecture, roadmap strategy, and pricing models for enterprise clients including NBC, CBS Sports, Wyndham Hotels, Scholastic, and Sesame Workshop.
- Acted as product leader across engagements, driving innovation, go-to-market strategy, and customer experience improvements using data-driven insights.
- Developed pricing strategies and product packaging to enhance value for enterprise clients.
- Defined requirements for web, mobile, and customer engagement platforms to align with user needs and business goals.
- Collaborated with sales and marketing to effectively position and sell solutions, driving client engagement.
- Leveraged analytics and A/B testing to optimize UX and engagement.
Chief Product & Technology Officer
TIME OUT MEDIA GROUP
01.2008 - 01.2010
- Developed and executed a comprehensive product strategy and roadmap for 5 consumer publishing platforms, driving monetization and audience growth through data-driven innovations aligned with millions in advertising and subscription revenue.
- Led the product roadmap for consumer-facing web and mobile platforms serving over 1 million users, aligning priorities with cross-functional teams for successful feature launches.
- Synchronized product vision and launch strategy across editorial, marketing, and sales leadership, driving 30% increase in product adoption.
- Developed and implemented a tiered pricing model that increased revenue by 25% year-over-year for a Subscription product.
- Implemented targeted design changes based on audience analytics and behavioral data, achieving 30% increase in user engagement.
- Led collaboration with 20+ engineers, designers, and marketers to launch data-driven web and mobile applications, boosting user engagement by 30%.
Senior Director of Digital
TURNER BROADCASTING
01.2004 - 01.2008
- Defined and executed product roadmaps for major digital brands including CNNMoney, Sports Illustrated, HBO, and Golf.com, resulting in a 25% increase in consumer engagement and aligning advertising revenue with platform capabilities.
- Led the product roadmap and defined requirements for 5 large-scale digital platforms, including e-commerce and content delivery systems, resulting in a strong increase in user engagement.
- Aligned product strategy with advertising revenue and growth goals, enhancing overall business performance.
- Led cross-functional teams delivering high-traffic consumer platforms.
- Utilized analytics and performance data to enhance engagement and optimize user experience.
- Collaborated with executive, sales, and marketing leadership to ensure cohesive strategy and execution.
Education
Computer Science Studies
New York University
New York, NY01-1999
Skills
- Product Management
- Data Analysis
- User Interface Design
- Market Research
- Agile Methodologies
- Product Development
- Customer Relationship Management (CRM)
- Cross-Functional Team Leadership
- Product Lifecycle Management
- KPI Setting
- Product Vision Development
- Stakeholder Engagement
- Product Launch Strategy
- Revenue development
- Customer insights
- SaaS pricing strategy
- Strategic planning
- User engagement optimization
- AI implementation
- Team leadership
- Critical thinking
- Staff management
- Startup Governance
Websites
Timeline
Founder & Product Lead
PUSHSEND AI
01.2024 - Current
Sr. Product Consultant
VERIZON COMMUNICATIONS
01.2024 - 01.2026
Chief Product & Technology Officer
TRIBECA DIGITAL (Acquired)
01.2010 - 01.2024
Chief Product & Technology Officer
TIME OUT MEDIA GROUP
01.2008 - 01.2010
Senior Director of Digital
TURNER BROADCASTING
01.2004 - 01.2008
Computer Science Studies
New York University