Hi, I’m
Eric Diaz
Indianapolis,IN
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
years of professional experience
1
Certification
Work History
KrogerIndianapolis, IN
Deli Clerk
11.2023 - 02.2024
Job overview
- Deli prep, pre slicing, frying hot food for hot case, prep cold case, dishes, night closing, morning opening, stock outer selves
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Learned other teammates' work tasks to train as backup.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Greeted customers at counter to fulfill requests and answer questions.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
Walmart
Overnight Stocker
07.2023 - 11.2023
Job overview
- Overnight stocking, Pricing, Restock and Overstock, Editing mods, Refit isles for festive holidays
- Tracked production and quality control systems to proactively identify deficiencies.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
Amazon Warehouse
Warehouse Worker
12.2022 - 02.2023
Job overview
- Operated equipment while observing standard safety procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Consistently lifted materials weighing as much as 50 pounds.
First Cash PawnIndianapolis, IN
Pawn Broker/Sales Associate
11.2021 - 10.2022
Job overview
- Cash handling, Customer service, Upselling
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
WalmartIndianapolis, IN
Cashier
05.2020 - 02.2021
Job overview
- Cash handling, Cashier, Stocking, Backroom, Janitorial
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Upsold additional products and services to customers, increasing revenue.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Universal Orlando ResortOrlando, FL
Line Cook
06.2018 - 01.2020
Job overview
- Fryer, Steamers, Deep fryers, Grill, Sea food, Fast food, Full service, BOH
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Plated and presented all dishes to match established restaurant standards.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Verified proper portion sizes to consistently attain high food quality standards.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked food temperature regularly to verify proper cooking and safety.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
Lake Mary High SchoolLake Mary, FL
High School Diploma
06.2014
Skills
- Merchandising
- Data Entry
- Computer Skills
- Assistant Manager Experience
- Upselling
- Computer Operation
- Cashiering
- Security
- Sales
- Cooking
- Cash Handling
- Customer Service
- Shift Management
- Warehouse Experience
- Heavy Lifting
- Management
- Kitchen Experience
- POS
- Kitchen Management Experience
- Restaurant Experience
- Food Safety
- Food Preparation
- Cleaning Experience
- Retail Sales
- Serving Experience
- Catering
- Restaurant Management
- Culinary Experience
- Communication skills
- Bilingual
- Loan processing
- Inventory control
- Pricing
- Packaging
- Retail sales
- Heavy lifting
- Cash register
- Typing
- Customer service
- Register operations
- Platter and Tray Preparation
- Recipes and menu planning
- Staff Development
- Schedule Management
- Marketing Strategies
- Sales Strategies
- Stocking and Replenishing
- Temperature Assessments
- Food Sales and Promotion
- Ordering Procedures
- Food Safety Standards
- Preparing Food Items
- Work Area Maintenance
Certification
- Food Handler Certification
- Driver's License
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deli Clerk
Kroger
11.2023 - 02.2024
Overnight Stocker
Walmart
07.2023 - 11.2023
Warehouse Worker
Amazon Warehouse
12.2022 - 02.2023
Pawn Broker/Sales Associate
First Cash Pawn
11.2021 - 10.2022
Cashier
Walmart
05.2020 - 02.2021
Line Cook
Universal Orlando Resort
06.2018 - 01.2020
Lake Mary High School
High School Diploma