Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eric Diaz-Ortiz

Fort Lauderdale,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Laspadas Original Hoagies
2017.07 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Operations Assistant

Ocean Blue
2021.07 - 2021.10
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Provided administrative support with accurate document preparation and data entry.
  • Prepared and delivered operational performance reports to inform management.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Assisted with facility scheduling and customer service.
  • Promptly addressed customer inquiries and complaints to foster swift resolution.
  • Analyzed and reported on operational data to identify trends and issues.

Education

High School Diploma -

South Plantation High School
Plantation, FL
06.2017

Skills

  • Product and Service Knowledge
  • Task Delegation
  • Operations Management
  • Employee Performance Evaluations
  • Time Management
  • Team Motivation
  • Business Development
  • Customer Rapport
  • Sales Reporting
  • Project Management Abilities
  • Staff Supervision
  • Money Handling
  • Customer Relations
  • Negotiation
  • Orientation and Training
  • Problem Solving

Certification

  • CM - Certified Manager Certification
  • CPT - Certified Personal Trainer
  • CFH - Safe Serve Certification

Languages

Spanish
Native or Bilingual

Timeline

Operations Assistant

Ocean Blue
2021.07 - 2021.10

Assistant Manager

Laspadas Original Hoagies
2017.07 - Current

High School Diploma -

South Plantation High School
  • CM - Certified Manager Certification
  • CPT - Certified Personal Trainer
  • CFH - Safe Serve Certification
Eric Diaz-Ortiz