Eric Dickinson
Sacramento,CA
Summary
Dynamic wine and beverage expert with a proven track record at Mulvaney’s B&L, enhancing customer satisfaction and boosting sales through innovative menu curation and strategic marketing. Skilled in product sourcing and vendor relations, with a flair for creating personalized experiences. Excelled in employee coaching, fostering a knowledgeable team to elevate service standards.
Overview
9
9
years of professional experience
Work History
Wine and Beverage Director/Lead Server/Sommelier
Mulvaney’s B&L
07.2021 - Current
- Enhanced customer satisfaction by curating diverse wine and beverage menus tailored to various events and occasions.
- Conducted regular analysis of sales data to identify opportunities for growth in both popular and underperforming categories.
- Boosted sales with innovative pairing recommendations, showcasing the versatility of the establishment''s offerings.
- Initiated creative marketing strategies that attracted new customers while retaining loyal patrons through personalized experiences.
- Optimized purchasing processes by evaluating vendor performance, negotiating contracts, and streamlining order management.
- Managed inventory effectively, reducing waste by closely monitoring stock levels and implementing effective rotation systems.
- Developed strong relationships with wine distributors, ensuring access to exclusive products and competitive pricing.
- Kept up-to-date with industry trends and emerging products, adapting the wine list accordingly to maintain a competitive edge.
- Coordinated with event planners to develop custom wine selections for large-scale functions, accommodating varying preferences and dietary restrictions.
- Collaborated with chefs to craft complementary tasting menus for special events, elevating the overall dining experience.
- Increased staff knowledge and expertise through comprehensive training programs on wine varietals, regions, and food pairings.
- Oversaw budget planning for the Wine and Beverage department to support financial goals consistently across all operations areas.
- Purchased beverage stock and handled all inventory needs.
- Designed beverage menus.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Developed unique events and special promotions to drive sales.
Server
HMSHost
05.2016 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
None - Music
Sierra College
Rocklin, CASkills
- Product sourcing
- Menu development
- Wine service
- Bar operations
- Customer service experience
- Customer service background
- POS software proficiency
- Drink menu development
- Beverage pricing
- Purchasing
- Vendor Relations
- Recipes and menu planning
- Employee Coaching
- Wine pairing
- Beverage management
Timeline
Wine and Beverage Director/Lead Server/Sommelier
Mulvaney’s B&L
07.2021 - Current
Server
HMSHost
05.2016 - 06.2021
None - Music
Sierra College
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