Eric Dillinger

• Manage shift of 30 - 40 team members.
• Supervised all operations within the Outbound/Shipping department.
• Conduct and lead investigations into customer requests for missing/delayed shipments and provided feedback and resolution to the issue.
• Create and lead projects with my team to improve overall safety,quality,delivery and productivity gains to better serve our customers and organization.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Developed and implemented policy and procedure updates to improve workflow and productivity.
• Scheduled shifts and shift changes to accommodate workload and customer needs.
• Evaluated team performance and provided feedback on areas requiring improvement.

Workplace Organization Specialist under WCM/WCL (World Class Manufacturing/Logistics) initiative.

• Analyze and improve critical business functions within the facility that have been identified as having significant financial losses due to the methodology, arrangement or actions of the current process and/or procedures in place.
• Mobilized problem-solving teams and supporting groups to streamline processes and drive clear business improvement.
• Lead and create projects to eliminate or reduce the amount of waste or non productive time, safety risks and unnecessary movement associated with any given task in the facility.
• Conducted studies pertaining to cost control, cost reduction, inventory control and production record systems.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Executed continuous improvement programs and employed lean tools and methodologies.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Restructured procedures through coordination with compliance director to create and execute projects.
• Produced detailed and relevant reports for use in making business decisions.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Certified trainer within the company to teach and facilitate the WCL/WCM methodology with the floor team and other members of management.

• Identified plans and resources required to meet project goals and objectives.
• Met project deadlines without sacrificing customer quality or workplace safety.
• Provided detailed project status updates to management and executive management.
• Monitored project performance to identify areas of improvement and make adjustments.
• Facilitated workshops to collect project requirements and user feedback.
• Developed and implemented project plans to ensure successful execution.

• Assisted the Operations Supervisor with daily management of the department.
• Monitored performance of Outbound operations to identify areas for improvement.
• Directed shipping of wide range of products daily.
• Strategized best methods and tactics for efficient processing and handling of materials.
• Implemented systems and procedures for accurate data collection and reporting.
• Developed and implemented strategies to reduce costs and improve quality of service.
• Updated and maintained databases to track shipments and inventory.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Resolved shipping discrepancies by coordinating customer and courier communications.
• Selected, trained and developed team members in order to create and maintain high efficiency and performance for each area of the department.
• Managed loading, unloading, movement, and sorting of material to keep deliveries on schedule.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Cleaned and straightened work areas to maximize productivity and safety.
• Worked fast to complete tasks and meet daily deadlines.
• Learned all required tasks quickly to maximize performance.
• Worked different stations to provide optimal coverage and meet production goals.
• Assisted with inventory counts and stocking of material.
• Developed strong cooperative relationships with coworkers and managers.