ERIC DIOQUINO
New York City
Summary
Assisted customers by utilizing strong interpersonal skills to address inquiries and resolve issues effectively. Supported family members with reliable transportation services, prioritizing safety and punctuality. Navigated various routes and traffic patterns to ensure timely arrivals at destinations.
Overview
13
13
years of professional experience
Work History
Personal/Family Driver
Shaul Nakash, ALB
New York, NY
02.2023 - Current
- Coordinate daily travel routes based on family schedules and preferred destinations.
- Provide support during family outings, assisting with mobility devices as needed.
- Maintain vehicle logs detailing maintenance schedules and service appointments.
- Collaborate with family members to adapt transportation plans for special occasions.
- Also played a pivotal role in ALB as part of the Marketing team, working alongside colleagues to promote the product at events. Pick up boxes of bottle from ALB hub in Albany.
Family / Personal Driver
Jack Setton Family
Brooklyn, New York, United States
11.2021 - 2023
- Reliable and professional Personal/Family Driver with a focus on providing safe and efficient transportation services for individuals and families.
- Establish clear and open lines of communication with family
- Offer assistance with loading and unloading items, providing support to the family with mobility challenges, and accommodating any special needs or requests.
- Foster positive relationships with the family, demonstrating a friendly and respectful attitude
- Maintain accurate records of trips, mileage, expenses, and other relevant information as required by the employer.
- Demonstrate flexibility in scheduling and availability, understanding that the role may involve working evenings, weekends, and holidays based on the employers needs.
- Vehicle Maintenance - regularly inspect the vehicle, ensuring it is clean, well-maintained, and fueled for each trip
Family / Personal Driver
Miri Nakash Family
New York City, United States
08.2021 - 10.2021
- Worked as a part time family driver - driving family members to various destinations, such as school, work, appointments, or social events, based on a prearranged schedule
- Assist with additional tasks, such as running errands or helping with carrying groceries or packages, when required. Flexibility to accommodate last-minute changes or unexpected needs is appreciated.
Counter/Customer Service
Waverly Eastern Laundromat
NY Brooklyn, United States
01.2017 - 12.2019
- Customer Assistance and Customer Service: Proactively address customer concerns or complaints in a professional and empathetic manner, striving to resolve issues to their satisfaction
- Payment Processing: Handle cash and electronic payments accurately
- Laundry Monitoring - monitoring the laundromat area to ensure machines are functioning correctly and addressing any maintenance or technical issues promptly.
- Record-Keeping: Maintain accurate records of machine usage, payments, and any maintenance or repair requests.
Customer Service/Concierge Receptionist
Colorado Valet
New York City, United States
04.2015 - 12.2016
- Provide clients with request, secure drop-off package, assuring the safe delivery of things to designated locations. Process client deliveries and enter information into the system to ensure that the client is informed or notified.
Customer Service/Concierge Receptionist
Wall St Valet
Washington St. New York City, United States
08.2013 - 10.2014
- Skilled in managing inquiries
- Received package for the clients
- Documentation and record-Keeping
Education
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Philippinesundefined
The Lewis College of Sorsogon
PhilippinesUndergraduate - BS Information Technology
University of the East
PhilippinesSkills
- I am computer literate (eg MS Office applications)
- Can speak fluent in English and Filipino
- Adaptability and ability to work under pressure
- Safety Conscious
- Time Management
- Customer Service
- Adaptability - Being flexible and adaptable to changing schedules
- Stress Management staying calm and composed in stressful situations
- Attention to detail - Being observant and detail-oriented
- Cultural Sensitivity - respect and understand diverse cultures
- Effective verbal and non-verbal communication skills to interact professionally and courteously with employers
Timeline
Personal/Family Driver
Shaul Nakash, ALB
02.2023 - Current
Family / Personal Driver
Jack Setton Family
11.2021 - 2023
Family / Personal Driver
Miri Nakash Family
08.2021 - 10.2021
Counter/Customer Service
Waverly Eastern Laundromat
01.2017 - 12.2019
Customer Service/Concierge Receptionist
Colorado Valet
04.2015 - 12.2016
Customer Service/Concierge Receptionist
Wall St Valet
08.2013 - 10.2014
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The Lewis College of Sorsogon
Undergraduate - BS Information Technology
University of the East