Eric Donatti
Schuylkill Haven,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Office Manager/Tax Preparer
H&R Block
10.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Improved employee retention rates by fostering positive work environment and providing growth opportunities through training programs.
- Finished current tax season with 97% client satisfaction.
Line Worker
Clearly Clean
09.2019 - 12.2019
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
First Shift Line Lead
Aerotek: Novipax (Temporary Position)
12.2018 - 06.2019
- Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
- Increased employee morale by fostering positive work environment through effective communication and constructive feedback.
- Maintained accurate records of all production activities, providing valuable data for future planning and decision-making processes.
- Collaborated with manager on performance-related issues and employee performance reviews.
Machine Operator Class I, Second Shift Lead Operator
Cardinal Systems, Inc.
05.2003 - 10.2018
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Compiled reports analyzing performance data and presented findings and results.
Education
MBA - Business Administration And Management
Alvernia University
Reading, PA05.2024
Skills
- Customer Service
- Organizational Skills
- Office Administration
- Clear oral/written communication
- Scheduling and calendar management
- Document Management
- Staff hiring
- Training and coaching
Timeline
Office Manager/Tax Preparer
H&R Block
10.2019 - Current
Line Worker
Clearly Clean
09.2019 - 12.2019
First Shift Line Lead
Aerotek: Novipax (Temporary Position)
12.2018 - 06.2019
Machine Operator Class I, Second Shift Lead Operator
Cardinal Systems, Inc.
05.2003 - 10.2018
MBA - Business Administration And Management
Alvernia University
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