Eric Dowe
Experienced Manager
Apopka,LA
Summary
Dedicated Manager equipped to handle large territory with a large customer base. Effective at bringing in new business, retaining customers and growing accounts with strong customer retention expertise and competitor knowledge that is self-motivated and experienced in managing projects, fixing reliability issues and managing budgets. Committed to service delivery initiatives, creating agile plant and manufacturing management methods. Strong leader devoted to positive change
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Center Director
Octapharma Plasma Inc
Baton Rouge, LA
01.2019 - 10.2020
- Developed and cultivated lucrative relationships with both new and existing donors and clients through effective communication and exemplary interpersonal skills.
- Directed employee activity to achieve performance goals for Baton Rouge location.
- Worked in conjunction with senior leadership and utilizing financial data to drive performance improvements.
- Creating, fostering and maintaining strategic business relationships within market, region and company.
- Recruited, hired, mentored and trained 43 staff on business procedures, policies, duties and customer care methods.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Attended company training, developing ability to identify customers as falling into demographic groups and applied appropriate targeted sales strategies.
- Promoted energetic environment with purpose to drive improvements in customer care and experiences.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Performed extensive analytical investment calculations and reports.
- Crafted marketing plans based upon extensive research and prospects targeting.
- Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Corporate Trainer
Coca-Cola Bottling Company United Inc.
Baton Rouge, LA
01.2016 - 01.2019
- Plans, develop, facilitate, and evaluate training programs supporting individual, team and management development throughout Coca Cola UNITED territory.
- Collaborates with HR, Managers and Subject Matter Experts to assess employee training needs and define desired outcomes for customized training and instructional content.
- Collaborated with management to identify company training needs and scheduling.
- Held demonstrations and one-on-one coaching sessions on use of various types of equipment.
- Improved organizational efficiency and control costs by educating 1354 employees on resource and time management.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
- Coached new managers and directors on company procedures, policies and customer service, bolstering customer retention by 24%.
- Trains new acquired facility personnel on SAP software for Manufacturing, Warehousing and Inventory, while also conducting Title XII, Discrimination and Harassment Training company-wide.
- Trained company wide HR personnel on Success Factor and Applicant Tracking System.
- Trained on procurement in SAP for new and existing facilities.
- Performed extensive research to back up stories.
- Helped to conduct account, voucher and other record audits.
- Managed employee correspondence, record tracking and data communications.
Operations/Productions Supervisor
Coca Cola Bottling Company United
Baton Rouge, LA
06.2015 - 01.2016
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Manage to cost per case within OPEX budget.
- Build relationships with front line team members, internal customers and suppliers, colleagues and support services to ensure achievement of targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Review daily achievement of targets and report variances during on-the-floor and off floor review meetings with team members.
- Review daily effectiveness to identify opportunities for improvement and work with Technical team to get resolution.
- Ensured development and implementation of action plans to address root causes of failures and support continuous improvement initiatives.
- Reviews each shift report, identify deviations, documentation quality and report issues to leadership and ensure it gets corrected.
- Provide weekly updates of department metrics and measurement including departmental reports.
- Distribute and post these metrics at designated areas and/or as directed by Department Manager.
- Worked with maintenance dept to ensure production line efficiency.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Built, supervised and mentored three teams and leaders in receiving and inbound operations.
- Directed employees and related programs to maximize team productivity and facility output.
Warehouse Supervisor
Scholastic Book Fairs
Baton Rouge, LA
09.2013 - 12.2014
- Managed scheduling and task delegation for 52 member warehouse team.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
- Tracked production and quality control systems to proactively identify deficiencies.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Updated system logs accurately to maintain permanent record.
- Evaluated fleet service spending, vehicle conditions and service needs regularly to identify trends and growth opportunities.
- Monitored fleet for PM services and regular maintenance.
- Informed maintenance staff of facility repair needs.
- Coordinated entire repair effort, including overall safety inspection and vehicle review to identify less obvious repair or maintenance needs.
Lab Supervisor
The Blood Alliance
Jacksonville, FL
08.2011 - 09.2013
- Tracked collected specimens by initialing, dating and noting times of collection.
- Inspected and calibrated lab equipment including pH meters, spectrophotometers and centrifuges.
- Documented experiment progress and observations, compiled data and organized findings for analysis.
- Directed quality assurance standards to maximize results.
- Oversaw in-depth laboratory inspections and contributed to favorable outcomes.
- Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Assisted with development and administration of laboratory budgets.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Supervised record-keeping employees.
- Performed extensive research to back up stories.
Education
Associate of Science - Business Administration And Management
Colunbia College
Columbia, MO 02.2011 - 09.2013
Bachelor of Science - Business Administration And Management
Columbia Southern University
Orange Beach, AL 02.2020 - Current
Skills
Managment
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Military
US Navy Retired
1987 - 2007
Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Bachelor of Science - Business Administration And Management
Columbia Southern University
02.2020 - Current
Center Director
Octapharma Plasma Inc
01.2019 - 10.2020
Corporate Trainer
Coca-Cola Bottling Company United Inc.
01.2016 - 01.2019
Operations/Productions Supervisor
Coca Cola Bottling Company United
06.2015 - 01.2016
Warehouse Supervisor
Scholastic Book Fairs
09.2013 - 12.2014
Lab Supervisor
The Blood Alliance
08.2011 - 09.2013
Associate of Science - Business Administration And Management
Colunbia College
02.2011 - 09.2013
Similar Profiles
Whitney J. SmithWhitney J. Smith
Donor Floor Supervisor/Quality Back at Octapharma Plasma IncDonor Floor Supervisor/Quality Back at Octapharma Plasma Inc
George HilleryGeorge Hillery
Physician Substitute at Octapharma Plasma IncPhysician Substitute at Octapharma Plasma Inc
MARLYN SEMILLAMARLYN SEMILLA
Phlebotomist and Medical Screener at Octapharma Plasma IncPhlebotomist and Medical Screener at Octapharma Plasma Inc
Amaury ConcepcionAmaury Concepcion
Social Media Manager at Orlando Christian ChurchSocial Media Manager at Orlando Christian Church
Juan Pacheco-MercadoJuan Pacheco-Mercado
Client Advocacy Team Lead at Morgan & Morgan, P.A.Client Advocacy Team Lead at Morgan & Morgan, P.A.