Eric Drew
Abilene,TX
Summary
Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
25
25
years of professional experience
Work History
Bulk Customer Representative
PepsiCo
07.2008 - 10.2022
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assisted customers over telephone or in-person to provide customer support.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded sales goals, increased revenue and facilitated sales.
Merchandiser
PepsiCo
07.2007 - 06.2008
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Answered customer questions regarding store merchandise, department information and pricing.
Lead Inventory Specialist
Walmart
07.2000 - 06.2006
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
- Assisted with new hire processing and existing training programs.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
Grocery Lead Inventory Control Specialist
Walmart
06.2006 - 06.2007
- Audited and corrected discrepancies in inventory numbers.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Implemented organizational systems to optimize product placement and operational productivity.
- Kept merchandise moving smoothly and accurately from stockroom to sales floor.
- Completed physical inventory counts each month.
Merchandiser Team Lead
PepsiCo
10.2022 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Crockett High School
Austin, TX05.1999
Skills
- Staff Training
- Customer Relations
- Cultural Awareness
- Planning and Coordination
- Staff Management
- Product Knowledge
Additional Information
As a 17year employee of PepsiCo I am highly regarded by not only my peers but by the current merchandising team. I have many of their contact information and have spent time training a good amount of them. I believe that despite lacking in certain areas of knowledge, I will be able to step in and fulfill this role. I have the support of the team as of now and look forward to working with the team.
Timeline
Merchandiser Team Lead
PepsiCo
10.2022 - Current
Bulk Customer Representative
PepsiCo
07.2008 - 10.2022
Merchandiser
PepsiCo
07.2007 - 06.2008
Grocery Lead Inventory Control Specialist
Walmart
06.2006 - 06.2007
Lead Inventory Specialist
Walmart
07.2000 - 06.2006
Crockett High School
Similar Profiles
Brandon DixsonBrandon Dixson
Warehouse Technician at PepsiCoWarehouse Technician at PepsiCo
Brandon MillerBrandon Miller
Warehouse Worker at PepsiCoWarehouse Worker at PepsiCo
Mukul MansukhaniMukul Mansukhani
Revenue Management Lead – Beverages MENA REGION at PepsiCoRevenue Management Lead – Beverages MENA REGION at PepsiCo
Victoria BlackmerVictoria Blackmer
GM Sr. Lead at PepsiCoGM Sr. Lead at PepsiCo
Mihee KotatsuMihee Kotatsu
General Ledger and Accounts Payable Specialist at Godiva Japan, Inc.General Ledger and Accounts Payable Specialist at Godiva Japan, Inc.