Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
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Eric Droke

Eric Droke

Sr QA Analyst
Spring Hill,TN

Summary

Leading in multiple environments, I’m a teacher at heart and thrive when I can guide people around and through crises and challenges, whether at work or in life. As a creative problem-solver, I’m constantly bringing a sense of calm and clarity around the big picture, developing and communicating powerful solutions to move the needle every time.

I live between development teams and users and know how to make life better for both. No matter the role, I’m always the first to roll up my sleeves and the last to close out every checklist to ensure consistent quality in people and projects.

I’m always leveling up and eager to use my leadership, mentorship, and technical skills to make a lasting impact.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work History

Senior QA Analyst

Optimum Solutions / UKG
Nashville, TN
01.2015 - Current
  • Managed defect tracking system effectively, maintaining clear communication channels with stakeholders regarding bug status and resolution timelines.
  • Provided crucial feedback on user experience, leading to significant improvements in application usability and customer satisfaction.
  • Championed the adoption of Agile methodologies within the QA department, promoting flexibility in response to evolving project needs.
  • Ensured compliance with industry standards by conducting regular audits of test documentation and procedures.
  • Reduced product defects by performing thorough regression testing during each release cycle.
  • Streamlined QA processes by developing automated testing scripts, resulting in increased efficiency and reduced manual effort.
  • Maintained Customer Support Site and provided detailed documentation for all updates, enhancements, and compliance issues.

Technical Support / Web Developer

Optimum Solutions
Nashville, TN
04.2010 - 12.2014
  • Provided second level development support, resolving technical issues promptly while ensuring customer satisfaction with helpful communication during high stress technical difficulties.
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
  • Developed custom support website using HTML, CSS, JavaScript, and jQuery languages.
  • Streamlined website maintenance tasks for increased efficiency and improved site functionality.

Sr Project Manager

Optimum Solutions
Nashville, TN
10.2008 - 03.2010
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Led cross-functional teams for successful project delivery within scope, schedule, and time constraints.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
  • Mentored junior project managers and team members to enhance their skills and career growth.

Customer Support Representative

Optimum Solutions
Nashville, TN
12.2005 - 10.2008
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Web Development And Design

Full Sail University
Winter Park, FL
04.2011 - 03.2013

Skills

Manual Testing Proficiency

Software

Microsoft SQL Server

Visual Studio

Selenium IDE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior QA Analyst

Optimum Solutions / UKG
01.2015 - Current

Bachelor of Science - Web Development And Design

Full Sail University
04.2011 - 03.2013

Technical Support / Web Developer

Optimum Solutions
04.2010 - 12.2014

Sr Project Manager

Optimum Solutions
10.2008 - 03.2010

Customer Support Representative

Optimum Solutions
12.2005 - 10.2008
Eric DrokeSr QA Analyst