Eric Dumonteil
Titusville,Florida
Work Preference
Summary
Strategic National Technical Manager offering proven success in team leadership and company support demonstrated by decades of progressive experience in the appliance industry evolving into management technical roles. Eager to leverage in-depth knowledge of the industry's process analysis and technical innovation deployment to contribute to the team. Driving cross-functional project delivery, solution implementation, and process improvement. Skilled in data reporting, problem solving, and client relationship management, with a record of improving system performance and meeting deadlines.
Overview
2
2
Languages
3
3
years of post-secondary education
23
23
years of professional experience
Work History
National Technical Manager
Samsung Electronics
Englewood Cliffs, New Jersey
06.2026 - Current
- Led cross-functional teams to implement technical solutions for product development.
- Collaborated with engineering teams to refine product specifications and requirements.
- Managed project timelines and resources to ensure timely delivery of projects.
- Analyzed technical issues and implemented solutions that enhanced system performance.
- Oversaw compliance with industry standards in technology implementation processes.
- Facilitated regular meetings to align team objectives and project milestones.
- Communicated well with project teams, internal clients and external parties.
- Developed presentations outlining technical improvements that optimized resource utilization.
- Assisted in troubleshooting escalated customer service issues.
- Created detailed reports on system performance metrics for senior management review.
- Compiled data and turned it into in-depth, easy-to-understand spreadsheets and reports for review by the management team.
- Completed projects ahead of established deadlines, contributing to cost savings.
- Delivered exemplary customer service, prompting positive interactions.
- Defined operational strategies based on business objectives and budgetary constraints.
- Coordinated with engineering teams to ensure product quality standards.
- Analyzed data to identify process improvement opportunities.
- Oversaw compliance with industry regulations and company policies.
- Provided technical support to internal teams and clients.
Regional Technical Manager
Samsung Electronics
Englewood Cliffs
02.2022 - 06.2026
Fire Lieutenant (Volunteer)
Johnstown Fire Protection District
Johnstown, Colorado
06.2006 - 08.2013
- Assessed probationary firefighters through periodic firefighter written performance evaluations and documented written recommendations.
- Created and delivered educational programs focused on life safety and fire prevention.
- prepared reports covering fire equipment and personnel.
- Verified proper order and condition across apparatus equipment, grounds, and stations through inspection.
- Heavy rescue apparatus officer in charge
Battalion Operations Officer - Captain (Volunteer)
Milliken Fire Protection District
Milliken, Colorado
05.2003 - 06.2006
- Supervision of shift lieutenants.
- Design training regimens
- Administered performance evaluations to assess employee performance and inform next-step objectives.
- Attend and support monthly board of director meetings.
- Manage major incident response through structured troubleshooting and escalation.
- Incident command leadership for major incidents
Education
Associate of Applied Science - Fire Science Technology
Aims Community College
Greeley, CO 08.2003 - 05.2005
HVACR - HVACR
Waubonsee Community College
Sugar Grove, IL 08.1996 - 05.1998
Skills
- Technical project management
- Technical solution implementation
- Technical system improvements
- Data reporting and analysis
- Performance analysis
- Operational strategy development
- Client relationship management
- Technical leadership
- Exemplary customer service
- Contractor recruitment
- Project management
- Performance reporting
- Decision making
- Business performance reporting
- Project management expertise
- Technical innovation expertise
- Performance metric design
- Technical process improvement
- Issue resolution/troubleshooting
- Proficient in MS Office Suite
- Training and mentoring
Languages
English
Native language
French
Proficient (C2)
C2
Certification
- Certified Servicer Manager - Professional Servicers Association - 2023
- MATTC - Master Appliance Technician
Affiliations
- Professional Servicers Association
- Orange Technical College - Advisory Committee Member
Quote
"Customer service is not a job, it is an attitude. It's who we are!"
Timeline
National Technical Manager
Samsung Electronics
06.2026 - Current
Regional Technical Manager
Samsung Electronics
02.2022 - 06.2026
Fire Lieutenant (Volunteer)
Johnstown Fire Protection District
06.2006 - 08.2013
Associate of Applied Science - Fire Science Technology
Aims Community College
08.2003 - 05.2005
Battalion Operations Officer - Captain (Volunteer)
Milliken Fire Protection District
05.2003 - 06.2006
HVACR - HVACR
Waubonsee Community College
08.1996 - 05.1998