Eric Duncan
Grand Saline,TX
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in inventory control and loss prevention. Proven ability to enhance workplace safety and efficiency through effective teamwork and communication. Skilled in operating material handling equipment and committed to fostering a culture of excellence and reliability in all operations.
Overview
13
13
years of professional experience
Work History
Shipping Dock Hand
Big Tex
06.2022 - Current
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Safeguarded company assets by monitoring security protocols on the dock premises.
- Facilitated the timely loading of loads for increased turnaround speed.
- Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing accidents.
- Enhanced safety standards through ongoing maintenance of equipment and adherence to regulations.
- Trained new employees on job responsibilities, fostering a culture of teamwork and continuous improvement.
- Promoted a clean working environment, conducting regular inspections and cleaning tasks.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Communicated with drivers to inform cargo loading and unloading schedule and other relevant information.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Operated cranes to safely move and load heavy items onto trucks.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Asset Protection Associate
Walmart
04.2019 - 05.2020
- Reduced instances of theft by implementing effective asset protection strategies and tactics.
- Created comprehensive reports detailing incidents and their resolutions, supporting ongoing loss prevention efforts.
- Trained new hires in company-specific asset protection procedures, fostering a culture of security awareness among staff members.
- Conducted thorough investigations into incidents of theft or fraud, leading to successful resolution and recovery of assets.
- Coordinated closely with store management on matters relating to asset protection policies, procedures, and goals.
- Collaborated with management to develop and enforce loss prevention policies, minimizing company losses.
- Assisted in the apprehension of shoplifters, following proper legal procedures and company guidelines.
- Effectively managed conflicts between customers or staff, using diplomacy and strong communication skills to deescalate situations and protect company assets.
- Ensured compliance with all relevant laws and regulations related to asset protection and loss prevention activities.
- Identified vulnerabilities in security measures by performing regular risk assessments and audits, recommending improvements as needed.
- Developed positive relationships with local law enforcement agencies, promoting cooperation in investigations and incident response.
- Provided excellent customer service while maintaining vigilance for suspicious activity or behavior.
- Implemented an effective inventory control system that minimized shrinkage due to theft or mismanagement.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Investigated suspicious activities and persons to maintain security of premises.
Field Mendor
FieldTurf USA
07.2017 - 03.2019
- Adapted quickly to unforeseen challenges during installations, maintaining professionalism and efficiency under pressure.
- Prepared ground surfaces thoroughly before installation, ensuring a stable foundation for long-lasting results.
- Ensured customer satisfaction by delivering timely and professional turf installation services.
- Trained new team members on proper turf installation techniques, fostering growth within the company.
- Conducted post-installation inspections to guarantee quality workmanship and address any potential concerns promptly.
- Maintained necessary equipment for optimal performance, ensuring seamless installations from start to finish.
- Removed debris and waste from outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Retail Reset Merchandiser
SAS
01.2017 - 09.2018
- Maximized sales potential with strategic product placement based on customer preferences and market trends.
- Improved store appearance by executing merchandise resets and planogram updates according to client guidelines.
- Assisted in maintaining accurate planograms, updating schematics based on changing inventory levels or seasonal promotions.
- Achieved company objectives through consistent adherence to guidelines during retail reset projects.
- Expedited project completion by efficiently managing time and prioritizing tasks according to deadline requirements.
- Supported new team members in their training process, serving as a resource for guidance and best practices.
- Ensured compliance with company policies, adhering to safety standards during all aspects of the reset process.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Customer Account Manager
Aarons Furniture Store
11.2015 - 01.2017
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policys
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Conducted regular reviews of client accounts, identifying areas for improvement and making necessary adjustments to ensure continued success.
- Negotiated contract renewals that resulted in significant cost savings for both the company and its customers.
- Managed high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
- Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
- Expanded existing accounts through consistent nurturing efforts designed to foster organic growth.
- Developed customized solutions for unique client needs, enhancing their satisfaction with our products and services.
- Increased customer loyalty with attentive account management, fostering long-term relationships with key clientele.
Infantryman
US Army
08.2012 - 10.2015
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Analyzed intelligence data to recommend appropriate weapon choices based on enemy capabilities and terrain conditions.
- Enhanced weapons proficiency by conducting regular training exercises and drills.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous locations.
- Upheld Army dress and appearance regulations for professional appearance.
- Trained in small arms, anti-armor and indirect fire weapons.
- Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
Education
High School Diploma -
Grand Saline High School
Grand Saline, TX05.2012
Skills
- Hazardous materials
- Dock equipment maintenance
- Quality control
- Hand tool usage
- Warehouse safety
- Mechanical aptitude
- Cargo stabilization
- Dock operations support
- Forklift and pallet jack use
Heavy lifting proficiency
- Hand and power tool operation
- Material handling
- Physical strength and stamina
- Heavy lifting
- Warehouse operations
- Pallet jack operation
- Stacking and staging
- Forklift operation
- Warehouse safety procedures
Timeline
Shipping Dock Hand
Big Tex
06.2022 - Current
Asset Protection Associate
Walmart
04.2019 - 05.2020
Field Mendor
FieldTurf USA
07.2017 - 03.2019
Retail Reset Merchandiser
SAS
01.2017 - 09.2018
Customer Account Manager
Aarons Furniture Store
11.2015 - 01.2017
Infantryman
US Army
08.2012 - 10.2015
High School Diploma -
Grand Saline High School
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