Eric Earnshaw
Bellaire
Summary
Dynamic Senior Technical Consultant at AT&T with a proven track record in sales process optimization and customer relationship management. Achieved Diamond Club recognition by driving mobility sales and enhancing team performance. Expert in network troubleshooting and data analysis, consistently exceeding targets through strategic collaboration and innovative solutions.
Overview
9
9
years of professional experience
Work History
Senior Technical Consultant MCOE
AT&T
Houston
01.2022 - Current
- Support all CSE’s under 10 Sales Mangers and 2 AVPs
- Assisting CSE’s with large bulk order processes
- Help trouble shoot business customer issues
- Insuring CSE’s have more time in the field driving growth by assisting with all backend processes
CSE 2 Mid-Market Platinum
AT&T
Houston
02.2020 - 01.2022
- 2020 Diamond Club winner
- Consistently maximized wireline and mobility sales
- Utilized partners (SP’s, AM’s, Technical support overlay) to maximize sales and increase TBR through strategizing and collaboration
- Worked as a mobility SME on the team to help other CSE’s drive mobility sales
CSE Business in Retail
AT&T
Houston
04.2017 - 01.2022
- Partner with assigned Retail and Authorized Retail stores to drive Mobility CRU Wired business NSR
- Consistently exceeded targets through Retail seller partnerships and hunting for additional sales opportunities
- Hosted business sales training with sellers and store management
- Hosted weekly store blitz days with side by side cold calling and door knocking
Skills
- Technical consulting
- Systems integration
- Network troubleshooting
- Sales process optimization
- Data analysis
- Customer relationship management
Accomplishments
2020 Diamond Club
Timeline
Senior Technical Consultant MCOE
AT&T
01.2022 - Current
CSE 2 Mid-Market Platinum
AT&T
02.2020 - 01.2022
CSE Business in Retail
AT&T
04.2017 - 01.2022