Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Eric Eberly

Eric Eberly

Crown Point,IN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Experienced with optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Performance-oriented and driven with in-depth understanding of budgets and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

OPERATIONS SUPERVISOR

Republic Services
Crown Point, IN
05.2014 - 12.2023
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions
  • Motivated and trained employees to maximize team productivity
  • Managed internal operational standards and productivity targets
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
  • Conducted root cause analysis in deficient areas to identify and resolve issues
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
  • Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Provided support to other departments as needed to meet organizational goals.
  • Directed employees on how to use equipment properly and safely.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Trained new employees on proper job functions and company policies and procedures.
  • Developed strong relationships with customers through excellent customer service practices.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

General Manager

Aqua Express Management
Bourbonnais, IL
12.2010 - 03.2014
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Resolved escalated customer service issues in a timely manner.
  • Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
  • Ensured compliance with safety guidelines by regularly inspecting work areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Collaborated with marketing team to develop promotional campaigns for products or services.
  • Implemented campaigns and promotions to help with developing goods and services.

Education

Bachelors - Business Administration and Operations Management

Devry University
Tinley Park, IL
04-2013

Skills

  • Logistics Coordination
  • Operations Management
  • Safety Oversight
  • Customer Relationship Management
  • Delegation
  • Team Training
  • Task Delegation
  • Customer Relations
  • Inventory Coordination
  • Staff Supervision
  • Performance Monitoring

Accomplishments

  • Member of Alpha Sigma Lambda national collegiate honor society 2013

Timeline

OPERATIONS SUPERVISOR

Republic Services
05.2014 - 12.2023

General Manager

Aqua Express Management
12.2010 - 03.2014

Bachelors - Business Administration and Operations Management

Devry University

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Eric Eberly